clerk, hotel front desk

www.canadainternational.gc.ca - Jobboard; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a dedicated front desk clerk to join their team. This role involves engaging with guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will possess excellent communication skills and a strong focus on customer satisfaction. With a supportive work environment and opportunities for growth, this position offers a chance to thrive in a dynamic setting. If you are passionate about hospitality and eager to make a positive impact, this opportunity is perfect for you.

Benefits

Free parking available

Learning/training paid by employer

Gratuities

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Ability to handle complaints and provide effective solutions.
• Experience in a hospitality setting preferred, but will train.

Responsibilities

• Register guests, assign rooms, and manage reservations.
• Investigate and resolve complaints while providing excellent service.
• Perform clerical duties and maintain inventory of room assignments.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Flexibility

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Job description

clerk, hotel front desk

Posted onMay 05, 2025 by Employer details Filmores Hotel

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Job details

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Word processing software. Database software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Bondable. Criminal record check. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: Will train. Financial benefits: Bonus. Gratuities. Other benefits: Free parking available. Learning/training paid by employer. Other benefits. Parking available. Support for mature workers: Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers .

• Location 212 Dundas Street E. Toronto , ON M5A 1Z6
• Workplace information On site
• Salary $ 17.20 to $ 18.50 HOUR hourly (To be negotiated) / 24 hours per week
• Terms of employment Term or contract Part time
• Night, Weekend, Early Morning, 00:00 to 08:00
• Starts as soon as possible
• Benefits:Financial benefits, Other benefits
• vacancies 1 vacancy
• Source Job Bank #3298901

• 212 Dundas Street E.Toronto, ONM5A 1Z6

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

Financial benefits

• Bonus
• Gratuities

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-05-19

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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• Accommodation and food services
• 1job posting advertised
• Medium-sized business(between 5 and 100 employees)

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