clerk, front desk - hotel

Athabasca Hotel; Municipality of Jasper; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hotel in a stunning rural area, where you will play a crucial role in ensuring guests have a memorable stay. As a front desk clerk, you will be the first point of contact for visitors, managing check-ins and check-outs, addressing inquiries, and resolving any issues that arise. This position offers a dynamic work environment, with opportunities to develop your customer service skills while enjoying the beautiful surroundings of Jasper. If you are organized, reliable, and eager to provide exceptional service, this is the perfect opportunity for you.

Benefits

Free parking available

On-site housing options

Disability benefits

Group insurance benefits

Life insurance

Maternity and parental benefits

On-site amenities

Qualifications

• High school graduation certificate is required.
• Experience in customer service is an asset.

Responsibilities

• Register guests and assign rooms, ensuring a smooth check-in process.
• Resolve guest complaints and provide information about hotel services.
• Balance cash and complete reports related to guest transactions.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Flexibility

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Central reservation system (CRS)

Spreadsheet

Internet

Job description

• Secondary (high) school graduation certificate

Work setting

• Staff accommodation available
• Hotel, motel, resort
• Rural area
• Willing to relocate

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Transportation/travel information

• Own transportation
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset
• Disability benefits
• Bonus
• Group insurance benefits
• Life insurance

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Other benefits
• Parking available

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities

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Applying to clerk, front desk - hotel @ Athabasca Hotel

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