Billing Services Clerk

Regional Municipality of Wood Buffalo; Canada; On-site; CAD 77,000 - 90,000; Full time

Job summary

Regional Municipality of Wood Buffalo is seeking a Billing Services Clerk to ensure fees, billings, and charges are prepared, mailed, and recorded in accordance with municipal policies. The role supports sub-ledger reconciliation and works under general supervision.

The incumbent will process customer billings for water, sewer, ambulance, and related services, respond to inquiries, liaise with cashiers, and provide timely account reconciliations and reporting.

Qualifications

• Certificate in Business Administration or Accounting is required.
• Two (2) years of billings, receivables, and collections experience in a computerized accounting environment is required.
• Ability to provide a Criminal Record Check

Responsibilities

• Process billings to customers and ratepayers for sale of goods and services.
• Maintain knowledge of applicable municipal bylaws, policies, and procedures and ensure all receivables are billed and recorded accordingly.
• Receives and manages large volumes of customer enquiries and communicates bylaws and policies as required.
• Liaises with cashiers to ensure payments, refunds, and adjustments are posted to customer accounts accurately and on a timely basis.
• Reviews and processes changes to customer accounts and provides recommendations on deposits refunds.
• Liaises with the public, investigates complaints, and answers enquiries, in writing and verbally.
• Prepares monthly receivable account reconciliations to balance sub-ledgers to general ledger.
• Reviews overdue accounts and contacts customers for payment.
• Assists with service terminations and transfers to tax when required.
• Uses multiple computer programs including AS400, SAP, Geoware, Wisetrack, Neptune, Flex Suite, Accela, and Profuel.
• Performs other duties as assigned.

Job description

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Requisition ID:4358
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule:Monday - Friday
Department/ Branch: Corporate Services, Accounting Services
Job Location:Fort McMurray
Pay Level:PL6
Start Rate: $42.36
Permanent Rate: $49.59(Permanent rate effective after completion of probation)
COLA:Bi-Weekly - $480
Posted (dd/mm/yyyy): 15/08/2026
Closing Date (dd/mm/yyyy):23/08/2026
Posting Type:Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Division—a cornerstone of our municipal operations. Keep the engine running—with excellence.

From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges.

If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow.

GENERAL DESCRIPTION:

Under general supervision, the Billing Services Clerk ensures that fees, billings, and charges owed to the municipality are prepared, mailed, and accounted for in accordance with municipal policies, bylaws, and provincial statutes. This position also assists in the reconciliation of sub-ledgers within the general ledger.

RESPONSIBILITIES:

• Processes billings to customers and ratepayers for sale of goods and services provided by the municipality including but not limited to water and sewer, ambulance, facility booking, bulk water, landfill and domestic waste users, and cemetery billings.
• Maintains knowledge of applicable municipal bylaws, policies, and procedures and ensures all receivables are billed and recorded accordingly.
• Receives and manages large volumes of customer enquiries and properly communicates details of related bylaws and policies as required.
• Liaises with cashiers and ensures that payments, refunds, and all other adjustments are posted to customer accounts accurately and on a timely basis.
• Reviews and processes changes to customer accounts and uses judgement to make recommendations when refunds of customer deposits are required.
• Liaises with the public, investigates complaints, and answers enquiries, both in writing and verbally.
• Prepares and completes all receivable account reconciliations to ensure sub-ledgers are balanced to general ledger on a monthly basis.
• Reviews and monitors all overdue, unpaid accounts, and contacts customers for payment.
• Assists with service terminations and transfers to tax when required.
• Uses multiple computer programs, which may include AS400, SAP, Geoware, Wisetrack, Neptune, Flex Suite, Accela, and Profuel.
• Performs other duties as assigned.
• Poor judgement or errors may result in a negative impact on municipal financials, municipal operations, or corporate image.

WORKING CONDITIONS:

• Works in a fast-paced, confidential office environment.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate clearly and concisely, in writing and verbally.
• Ability to prioritize and organize work effectively.
• Ability to interpret information from a wide variety of sources and apply various bylaws and organizational policies and procedures.
• Demonstrable skills in general mathematics and numeracy.
• Must have strong organizational skills and attention to detail.
• Ability to deal courteously and effectively with a diverse range of people using judgement, tact, and sound decision-making skills, sometimes in conflict situations.
• Ability to meet strict deadlines, usually under own initiative.
• Proficiency with Microsoft Office (Outlook, Excel, and Word).

EDUCATION AND EXPERIENCE:

• Certificate in Business Administration or Accounting is required.
• Two (2) years of billings, receivables, and collections experience in a computerized accounting environment is required.

OTHER REQUIREMENT:

• Ability to provide a Criminal Record Check for review and acceptance

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding andactively participating in the RMWB’s health and safety management system, including all policies, practices,procedures, as well as properly utilizing all control measures including the required use of personal protectiveequipment. All employees must take reasonable care to protect the health and safety of themselves and others, as wellas immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.