Clerk, Ambulatory Care

St. Thomas Elgin General Hospital; St. Thomas; On-site; CAD 42,000 - 50,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Paid vacation and benefits

Job summary

St. Thomas Elgin General Hospital is seeking an Ambulatory Clerk to handle receptionist and clerical duties, registering and scheduling patients across multiple clinics.

The role supports efficient patient flow and requires strong customer service, computer literacy, and teamwork. Responsibilities include registering patients on arrival, answering phones, scheduling, and assisting in orientation of staff and students.

Qualifications

• Certificate in Medical Office Administration or Health Care Office Administration.
• At least two years of healthcare admin experience; hospital unit preferred.
• Outpatient Cerner scheduling and registration experience.
• Knowledge of medical terminology.
• Experience with electronic patient record systems and databases.
• General clerical experience including reception and filing.
• Strong communication and telephone etiquette.
• Ability to work in a fast-paced, multi-task environment.
• Ability to work in an inter‑professional team.
• Legible handwriting.
• Regular attendance per STEGH Attendance Support Program.

Responsibilities

• Register patients for various services and schedule appointments.
• Answer phones and provide top-notch customer service.
• Register patients on arrival (50-150/day).
• Provide coverage for other Ambulatory Booking Clerks and related staff.
• Assist with orientation of new staff, volunteers and students.

Education

Medical Office Administration certificate

Tools

Cerner

Novari

Powerchart

Microsoft Office 365

Job description

Posting Dates: October 8, 2026 to October 14, 2026

At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.

WHAT YOU WILL BE DOING:

Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient centered duties that are essential to efficient patient flow. This role is responsible for registering and scheduling patients and assists in the smooth functioning of the department.This role includes but is not limited to registering patients in the centralized registration area for all patients attending all clinics in the Hospital including the South Building, Surgical Ambulatory Care, Cardio-Respiratory, Pulmonary Function Testing, Diabetes Clinic; scheduling patients for future appointments; maintaining supplies; administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones and provide top notch customer service to callers.

This role includes but is not limited to:

• Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned
• Register patients as they arrive (50-150/day depending on schedule)for various services in the Ambulatory Care and Diabetes Education and all other clinics
• Provide coverage for other Ambulatory Booking Clerks, Diabetes Education Clerks and Cardio-Respiratory Clerks in bookings when absent (holidays, sick, meetings, after regular clerk hours, etc.)
• Assist with the orientation of new staff members, volunteers and students under the direction of the manager.

WHAT YOU MUST HAVE:

• Successful completion of a Medical Office Administration/Health Care Office Administration certificate required
• At least two (2) years’ experience in a healthcare administration setting; preferably on a hospital Unit
• Outpatient patient Cerner scheduling and registration experience required
• Knowledge of medical terminology
• Working knowledge of general office procedures and methods, computerized patient data base system used to retrieve patient information
• Record keeping and filing experience
• Demonstrated computer knowledge and skills with advanced keyboarding skills (Electronic Patient Record, Cerner, Novari, Powerchart, Microsoft Office 365)
• Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices
• Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette
• Proven ability to work in a fast-paced, multi-task environment with minimal supervision utilizing effective organizational and problem‑solving skills
• Demonstrated commitment to working within an inter‑professional team
• General clerical experience including reception, filing, and basic computer literacy
• Ability to write legibly
• Demonstrated ability to attend work on a regular basis as per the STEGH Attendance Support Program

WHAT WE PREFER YOU TO HAVE:

• Previous experience working in a busy Ambulatory clinic or a minimum of an inpatient unit

HOURS:

The successful candidate must be available to work all tours applicable to the department. In addition, this position must be flexible to occasional changes in hours when required to meet the operational needs of the department.

WHAT’S IN IT FOR YOU?

• Health Care of Ontario Pension Plan (HOOPP)
• Full Time Status: Paid vacation and a comprehensive benefits plan
• Part Time Status: Percentage of earnings in lieu of vacation/benefits
• Training and development opportunities
• Access to our Health and Wellness 360 Program including an onsite social worker
• Yoga, stretching, mindfulness sessions, and much more!
• Access to a walking track, exercise circuits and the hospital gym
• An opportunity to contribute to a compassionate, diverse, and talented workplace
• Be a part of a team environment where ideas for continuous improvement are encouraged and heard

*This posting is to fill an existing vacancy in the organization