Clerk 3 - Front Counter Services

City of Surrey; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team in one of Canada's fastest-growing cities, where you will play a vital role in providing excellent customer service as a Clerk 3. This position involves engaging with the public, answering inquiries, and supporting the permitting application process. You'll be the first point of contact for residents and clients, utilizing your communication skills to ensure a smooth experience. With a focus on teamwork and independence, this role offers the chance to contribute to the community while advancing your career in a supportive environment. Embrace the opportunity to build a future in a vibrant city!

Qualifications

• Completion of Grade 12 with courses in office applications.
• 2 years of experience in an office environment.

Responsibilities

• Receive and triage inquiries for the Planning and Development Department.
• Provide customer service over phone and at the front counter.

Skills

Customer Service Excellence

Effective Communication

Teamwork

Typing Speed (40 wpm)

Education

Grade 12 Completion

Courses in Word Processing

Office Practices

Tools

AMANDA

COSMOS

PC Office Applications

Job description

City of Surrey

Clerk 3 - Front Counter Services

Auxiliary

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City Build a Future at the City of Surrey

EMPLOYMENT STATUS
Union – CUPE Local 402 – Auxiliary (2 positions)

SCOPE
The City of Surrey has two Clerk 3 positions within the Planning and Development Department – Building Division where the primary focus will be to receive, triage and answer departmental inquiries and questions from the public, focusing on incoming phone calls and other digital communication channels. This position plays a key part in delivering excellent customer service, supporting the permitting application process, acting as first point of contact and providing support to other internal sections.

RESPONSIBILITIES

• Receive inquiries for the Planning and Development Department, providing information or transferring the request to the appropriate service unit.
• Research and communicate information available in AMANDA, COSMOS, and City Website.
• Provide customer service excellence over the phone, at the front counter, through emails or permit portal.
• Provide application support.
• Process appointment requests with clients.
• Review and verify a wide variety of records, statements and office records for accuracy, completeness, and conformance with departmental regulations.
• Assist other staff in performing their duties.
• Understand and explain departmental operations and procedures and other City functions.
• Prepare and post schedules, sign up notices and charts.
• Perform related duties as required.

QUALIFICATIONS

• Completion of Grade 12, supplemented by several courses in word processing, office practices and PC office applications.
• Minimum 2 years experience and training in an office environment.
• Must have accurate typing speed of 40 wpm.
• Ability to work within a team environment
• Provide excellent customer service to all including, clients, consultants, the public, external agencies and staff.
• Ability to communicate effectively both orally and in writing
• Independence in judgement taken in performing the duties of the position

OTHER INFORMATION
Pay Grade: 12
Hourly Rate: $30.12

Pay Steps Hourly Rate
Step 1 $30.12
Step 2 (6 months) $30.71
Step 3 (18 months) $31.53
Step 4 (30 months) $31.97

This Posting Closes on May 16, 2025.

www.surrey.ca/careers