Clerical Support Clerk

Vancouver Coastal Health; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Vancouver Coastal Health is seeking a detail-oriented receptionist/clerical support to join our Community Health Centres team. Working within a client-centred care model, you will perform front-desk duties and provide administrative support to programs across Vancouver Coastal Health.

You will collaborate with a multidisciplinary team, handle basic office tasks, and ensure accurate records while delivering exceptional customer service in a busy health care environment.

Qualifications

• Grade 12 and an Office Administration Certificate; medical terminology training.
• One year of recent related experience or equivalent training.
• Excellent customer service and communication skills; able to work under pressure.

Responsibilities

• Provide reception and clerical support for Community Health Centres/Programs.
• Operate a multi-line switchboard and assist with basic office duties.
• Collaborate with a multidisciplinary team to support client-centred care.

Skills

Customer service

Communication

Typing (5000 keystrokes)

Education

Grade 12

Office Administration Certificate

Medical Terminology

Tools

Microsoft Office

Job description

JOB SUMMARY:

Within the context of a client centred care model and in accordance with established vision and values of the organization, works as a member of a multidisciplinary community health team, performs a variety of reception and clerical support functions to support the programs within Community Health Centres/Programs within Vancouver Coastal Health.

QUALIFICATIONS:

Education & Experience Grade 12. Office Administration Certificate, Medical Terminology and one year recent related experience or an equivalent combination of training and experience. Knowledge & AbilitiesExceptional customer service and communication skills.Working knowledge of office procedures.Ability to operate a multi-line switchboard/phone system.Ability to keyboard 5,000 keystrokes per hour.Business writing skills.Knowledge of basic accounting principles.Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.Ability to organize and prioritize.Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.Demonstrated skill in using a variety of office equipment and computer software programs.Demonstrated ability to work independently and within a team.Ability to prioritize and organize workload and meet deadlines.Demonstrated ability to troubleshoot and solve software related problems.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity‑deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. This is an internal job posting for Vancouver Coastal Health employees only.