ClaimsAlert Agent

Crawford & Company; Canada; Remote; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Performance-based pay

Retirement savings options

Benefits for well-being

Flexible work options

Training and scholarship programs

Home office allowance

Job summary

Crawford & Company is seeking a ClaimsAlert Agent for a fully remote, full-time role in Canada. You will be the first point of contact for customers after a loss, gathering details, providing reassurance, and routing claims to the appropriate insurer for prompt resolution.

The position emphasizes clear communication, calmness under pressure, and delivering an outstanding customer experience in a fast-paced environment. English proficiency is required and documentation is prepared in English.

Qualifications

• Excellent verbal and written communication skills are required.
• Excellent communication and active listening skills.
• Comfortable using technology and learning new software platforms.
• Strong customer service mindset with a professional and empathetic approach.
• Effective problem-solving and critical-thinking skills.
• High level of accuracy and attention to detail when entering information.
• Ability to multitask and perform well in a fast-paced environment.
• 1-2 years of customer service experience required.
• Call Centre experience is an asset.
• Experience in insurance, automotive, restoration, construction, or related industries is an asset.

Responsibilities

• 100% Remote Work-from-Home Position.
• Peak call volumes occur during evenings, weekends and statutory holidays.

Skills

Verbal communication

Written communication

Active listening

Comfort with technology

Customer service mindset

Problem solving

Attention to detail

Multitasking

1–2 years customer service

Call centre experience asset

Experience in insurance/auto/restor/ed

Job description

ClaimsAlert Agent

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

Job Description

ClaimsAlert Agent

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays.

As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution.

Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis.

Responsibilities

Work Environment:

ClaimsAlert operates 24 hours a day, 7 days a week, supporting insurance customers across Canada whenever they need assistance.

• 100% Remote Work-from-Home Position
• Peak call volumes occur during evenings, weekends and statutory holidays.

Qualifications

• Excellent verbal and written communication skills are required
• Excellent communication and active listening skills
• Comfortable using technology and learning new software platforms
• Strong customer service mindset with a professional and empathetic approach
• Effective problem-solving and critical-thinking skills
• High level of accuracy and attention to detail when entering information
• Ability to multitask and perform well in a fast-paced environment
• 1-2 years of customer service experience required
• Call Centre experience is an asset
• Experience in insurance, automotive, restoration, construction, or related industries is an asset

About Us

At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you’re looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our Total Rewards Package Is Designed To Support Your Well-being, Recognize Your Contributions, And Help You Keep Growing. In Addition To Competitive Compensation, We Offer

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.