Claims Transformation Consultant III (Hybrid)

ICBC; Coquitlam; Hybrid; CAD 101,000 - 142,000; Full time

Job summary

ICBC is seeking a Business Consultant III to provide end-to-end consulting across business processes, policies, and transformation initiatives. You will translate objectives into priorities, collaborate with leaders and delivery teams, and use data-driven approaches to improve customer, employee, and organizational outcomes.

You will lead assessments, design future-state processes, and guide implementation with strong facilitation and influence.

Qualifications

• Translate business and Claims objectives into clear priorities, options, recommendations, and measurable outcomes.
• Provide strategic consulting and advisory services to leaders and business partners to support informed decisions.

Responsibilities

• Lead end-to-end consulting across business processes, policies, procedures, systems, and transformation initiatives.
• Build relationships with internal and external stakeholders and guide strategic decisions.
• Define success measures, baselines, and KPIs; track benefits realization through implementation and sustainment.
• Drive continuous improvement initiatives in Agile, Lean, or similar environments.

Skills

Strategic consulting

Agile

Lean

Stakeholder management

Facilitation

Tools

JIRA

Job description

ICBC is seeking a Business Consultant III to provide end-to-end consulting across business processes, policies, and transformation initiatives. You will translate objectives into priorities, collaborate with leaders and delivery teams, and use data-driven approaches to improve customer, employee, and organizational outcomes.

You will lead assessments, design future-state processes, and guide implementation with strong facilitation and influence.