Claims Specialist, Cyber & Technology

CFC; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

CFC is seeking an experienced Cyber/Tech claims professional to launch and shape its Canadian Admitted Claims offering. You will handle cyber and technology claims, collaborate with forensic, legal and PR vendors, and support insureds with cost-effective, high-quality service.

This role partners with Underwriting, Finance, IT and Product teams, and CFC will assist with any required licensing exams. A strong claims background and Canadian licensing readiness are key to success.

Qualifications

• Proven experience handling complex cyber claims.
• Strong understanding of claims processes, reserving, coverage analysis and litigation management.
• Experience working with brokers, policyholders and external vendors with a customer-service focus.
• Ability to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
• Detail-oriented and commercially minded with sound judgement and strong communication.
• Willingness to complete licensing exams with employer support in Canada.

Responsibilities

• Manage a caseload of cyber claims from first notification to resolution, including property, casualty and specialty claims.
• Build strong relationships with policyholders, brokers and internal stakeholders with high service standards.
• Collaborate with response vendors to provide timely, cost-effective support to insureds.
• Ensure timely and accurate claims reserving and identify recovery opportunities to reduce leakage.
• Prioritise work and manage deadlines from lawsuits, demand letters and queries.
• Coordinate with service providers to deliver high-quality support within agreed timeframes.
• Maintain accurate electronic claims files and support payment requests.
• Share claims insights with underwriters and Product teams to support development.
• Elevate claims-related issues to line manager as appropriate.

Skills

Cyber claims experience

Claims processes

Reserving

Litigation management

Customer service

Stakeholder management

Vendor management

Education

Canada claims licensing

Job description

We're looking for an experienced Cyber/Tech claims professional to help launch and shape CFC's Canadian Admitted Claims offering. This is an exciting opportunity to play a key role in strengthening our global claims capability while ensuring policyholders and brokers continue to receive the high-quality, responsive service CFC is known for.

You will focus on handling a range of cyber and technology claims. You'll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective, high-quality support to insureds when they need it most.

This role will also involve partnering with Underwriting, Finance, IT and Product teams, while operating in line with all relevant legal, state and statutory requirements. If you do not already hold all necessary licences, CFC will support you with the preparation and cost of completing any required licensing exams.

About the role

• Manage a caseload of cyber claims from first notification of loss through to resolution, including property and casualty and speciality claims
• Build strong relationships with policyholders, brokers and internal stakeholders, delivering a consistently high standard of customer service.
• Work closely with response vendors during claims incidents, ensuring insureds receive timely, effective and value-for-money support.
• Ensure claims are reserved promptly and accurately, identifying recovery opportunities and taking steps to reduce claims leakage.
• Prioritise effectively and manage key deadlines, including those arising from lawsuits, demand letters and claims queries.
• Partner with service providers to ensure high-quality support is delivered within agreed timeframes.
• Maintain accurate electronic claims files, support payment requests and contribute to the production of management information.
• Share claims insight and trends with underwriters and Product teams to support ongoing product development and wording improvements.
• Identify and elevate claims-related issues to your line manager where appropriate.

About you

What we are looking for:

• Proven experience handling complex claims, ideally in Cyber
• A strong understanding of claims processes, reserving, coverage analysis and litigation management.
• Experience working with brokers, policyholders and external vendors, with a clear focus on delivering excellent customer service.
• The confidence to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
• A proactive, detail-oriented and commercially minded approach, with sound judgement and strong communication skills.
• Relevant claims licensing for Canada, or a willingness to complete any required licensing exams with CFC's support.