Claim Specialist/Senior Claim Specialist, Casualty

Chubb; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Chubb Insurance Company of Canada in Toronto, ON, is seeking a Claim Specialist/Senior Claim Specialist for casualty claims. You will handle commercial and personal liability claims, perform investigations, review documentation, and establish reserves while negotiating with brokers and insureds.

The ideal candidate holds a university degree or college diploma and 2–3 years of claim experience, with strong written and verbal communication, negotiation, and time management skills, and the ability

Qualifications

• University degree or college diploma or equivalent insurance education/experience.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities with independent follow-up.
• Ability to respond as a team player in a multi-task environment.
• Knowledge of insurance contracts, and regulatory requirements.

Responsibilities

• Handle commercial and personal liability claims of low to moderate severity.
• Conduct proactive investigations and secure supporting documentation.
• Verify coverage and assess loss documentation impacting claim value.
• Establish accurate and timely reserves following guidelines.
• Manage outside vendors and experts; maintain diaries and reporting.
• Communicate with brokers, underwriters, insureds; provide service.
• Support department projects to meet Best Practices and Reserving Guidelines.
• Perform administrative tasks as directed.

Skills

Strong written and verbalcommunication

Superior negotiation skills

Customer service skills

Excellent organizational skills

Time management

Ability to work under pressure

Team player

Education

University degree / College diploma

Insurance-related education / experience

Job description

Claim Specialist/Senior Claim Specialist, Casualty

Toronto, ON, Canada and 1 more

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Job Description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:
To produce a high quality work product on casualty claims, primarily CGL, Auto and Personal Liability, through prompt contact, thorough investigation, and effective reserving and negotiation.

MAJOR RESPONSIBILITIES:

• Handle commercial and personal liability claims of low to moderate severity;
• Conduct and direct proactive investigations on all aspects of the claim. Secure and review all supporting documentation including expert reports and legal opinions. Assess loss documentation and its impact on the quantum of the claim;
• Verify and analyze coverage under various commercial, personal and some specialty liability policy forms;
• Establish and maintain accurate and timely reserves that reflect the investigation and assessment and which follow corporate guidelines;
• Manage the use, work product, and expenses of outside vendors, including independent adjusters, and other experts;
• Maintain an active diary on all files and adhere to file reporting requirements;
• Effectively and proactively communicate with various customer groups including: claims core, underwriting departments, brokers and insureds;
• Provide superior customer service, and build and maintain excellent business relationships with our brokers.
• Manage projects identified by management to assist in the department meeting Best Practices and Reserving Guidelines.
• Perform administrative support tasks at management direction and/or as department requires.
  

Qualifications

• Completion of University degree/ College diploma, and/or equivalent insurance-related education and experience;
• Proficient in oral and written French is an asset;
• Minimum of two to three (2-3) years of previous claim experience;
• Strong written and verbal communication skills;
• Superior negotiation skills and customer services skills;
• Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations;
• Excellent organizational and time management skills with the ability to follow up independently;
• Ability to respond as a team player in a multi-task environment;
• Must possess an aptitude for technical, detail-oriented work;
• Ability to work efficiently under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs.

Job Info

• Job Identification 35052
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Adjusting
• Business Unit Canada
• Legal Employer Chubb Insurance Company of Canada