Senior Adjuster or Claims Specialist, Commercial Property

Intact; Vancouver; On-site; CAD 94,200 - 115,200; Full time

Benefits offered by this job

Flexible work

Hybrid model

Extra days off

Job summary

Intact is seeking a Claims Adjuster to join our Commercial Property team in Vancouver. You will guide customers through the claims process from first notice to resolution, coordinating with vendors and experts to investigate, evaluate, and settle claims.

The role requires at least 5 years of insurance adjusting experience, strong communication and organizational skills, and a customer-focused mindset. We offer a hybrid work model, salary 94,200–115,200 CAD, annual bonus up to 12% of base, and an

Qualifications

• Minimum 5 years of experience in Insurance Adjusting.
• Strong communication skills, listening, and customer service orientation are essential.
• Adaptable and able to work in a fast-paced environment.
• Excellent organization and ability to manage multiple claims to completion.

Responsibilities

• Analyze insurance information, interpret policy wordings, determine coverage and assess damage.
• Develop action plans to address all aspects of a claim.
• Manage financial components of a claim, including reserves and settlements.
• Coordinate with vendors, appraisers, engineers and subject-matter experts.
• Provide superior customer service to external and internal customers.

Job description

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Salary & Benefits

Salary Range (but Not Limited To): 94,200 - 115,200

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance). 12%

Employee Share Purchase Plan: Intact matching 50% of your net shares. Pension offerings: guaranteed income for life via defined benefit plan.

About The Role

We’re looking for a Claims Adjuster to join our growing Commercial Property team. As a Commercial Property Claims Adjuster, you will support customers who have experienced damage or loss to their commercial property by guiding them through the claims process from first notice to resolution. You will coordinate with vendors, independent adjusters, and subject‑matter experts to investigate, evaluate, and settle claims efficiently and accurately. Success in this role requires empathy, strong listening and communication skills, sound business judgment, and excellent organization to manage multiple commercial property claims through to completion.

What You’ll Do

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage
• Develop an action plan to ensure all aspects of the claim are addressed
• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards
• Ensure clear and concise information and direction is provided to vendors
• Work with experts including appraisers, engineers and others to help drive progress throughout the claim
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
• Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and service

Qualifications

• Minimum 5 years of experience in Insurance Adjusting. Commercial adjusting experience is considered an asset.
• Willingness to learn and a desire to build a rewarding career in insurance
• Adaptable and agile in a rapidly evolving business
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self‑motivated and capable of working in a fast‑paced environment
• A forward thinker who is able to foster new ideas
• Superior organizational skills and results‑driven
• Demonstrated negotiation and conflict management skills

Equity & Inclusion

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Ce poste jouera un rôle essentiel au sein de notre équipe. This position will fill an essential role in our team.