Claims Specialist - Casualty

AXA Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Toronto is seeking a Claims Specialist for their Casualty team. The role involves assessing claims, collaborating with various stakeholders, and ensuring timely resolutions. Ideal candidates will have a Bachelor's degree and experience in claims handling, particularly in Bodily Injury and Litigation. Join a culture focused on excellence and continuous improvement.

Benefits

Flexible Working Arrangements

Enhanced family-friendly leave benefits

Qualifications

• Intermediate level in a Bodily Injury/Casualty and Litigation claims handling role.
• Experience with managing both Commercial General Liability (CGL) and Auto Bodily Injury claims.

Responsibilities

• Assessing coverage and preparing correspondence to brokers and insured.
• Evaluating and negotiating timely resolutions on assigned claims.
• Coordinating communication with internal and external stakeholders.

Skills

customer service oriented

effective written and verbal communication

well-organized

collaborative

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Claims Specialist – Casualty

Toronto, Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Toronto-based Claims Specialist- Casualty, you will play a critical role in AXA XL's claims for the Casualty team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What you’ll be DOING

• Assessing coverage and preparing relevant correspondence to communicate to brokers and insured when applicable.

• Providing directions to independent adjusters in investigating claims.

• Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.

• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.

• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.

• Consulting with Claims management and Claims Legal, as warranted, on Large Losses and ensuring all steps are taken to achieve the best outcome.

• Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.

• Identifying, monitoring and reporting on emerging trends in the insurance industry and legislative changes.

You will report to Team Leader – Casualty

What you will BRING

• Intermediate level in a Bodily Injury/Casualty and Litigation claims handling role.
• Experience with managing both Commercial General Liability (CGL) and Auto Bodily Injury claims.
• Bachelor’s degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• customer service oriented
• Effective written and verbal communication skills.
• Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
• Very collaborative and works well in a team environment.
• Proficiency in Microsoft Office applications

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.