Claims Registration Representative (On Demand - Variable)

Workplace Safety and Insurance Board (WSIB); Hamilton; On-site; CAD 37,334 - 53,173; Full time

Job summary

The Workplace Safety and Insurance Board (WSIB) is looking for a claims registration officer to manage incoming claims and ensure they are decision-ready. This role requires strong customer service skills and effective communication to educate stakeholders about the WSIB process while maintaining high-quality service standards.

Candidates must have a high school diploma with additional training and at least one year of customer service experience. The position is based in Hamilton, Ontario, and offers temporary work for up to six months at a rate of $32.85 per hour.

Qualifications

• High school completion plus specialized courses or certificate required.
• Prior experience in customer service for over one year is necessary.

Responsibilities

• Gathering and clarifying information for new claims registration.
• Review claims and participant information in WSIB systems.
• Provide customer service in a call centre environment.
• Educate stakeholders about the WSIB claims process.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

High school completion plus additional specialised courses or certificate programme up to one year

Job description

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage‑loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no‑fault collective liability insurance and access to industry‑specific health and safety information. We are one of the largest insurance organisations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

Career Opportunities at WSIB

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognised for the great work you do
• Participate in programs that support your health and wellbeing

Locations

• Hamilton – Unilingual
• Hamilton – Bilingual
• Kingston – Unilingual
• Kingston – Bilingual
• London – Unilingual
• London – Bilingual
• Ottawa – Unilingual
• Ottawa – Bilingual
• Toronto – Unilingual
• Toronto – Bilingual
• Waterloo – Unilingual
• Waterloo – Bilingual

This is a temporary opportunity for up to 6 months in duration.

Hourly rate: $32.85 per hour

Hours: 0–14.5 hours per week

Job Summary

As a key contributor to the Workplace Safety and Insurance Board (WSIB) Employee Value Proposition (EVP), you will proactively gather and clarify information to register new claims, respond to enquiries, and ensure claims are decision‑ready for management. You will review incoming documents, set up and update claims and worker profiles in our systems, and communicate with workplace parties to complete information using the 5‑point check system. You will deliver clear education about the WSIB claims process, online services, and next steps, upholding our commitment to excellent customer service and efficient claims processing.

Major Duties & Responsibilities

• Registration and information gathering
• Review and register claims, including specialty types such as Occupational Disease (OD), Traumatic Mental Stress (TMS), Serious Injury, Fatality, Interjurisdictional Agreement (IJA), No Employer Record (ESC), and MVIA.
• Perform detailed searches, verify or update participant information across WSIB systems (Legacy, Contact Manager, ACES), and ensure accurate claim segmentation and assignment.
• Contact workplace parties to clarify and complete claim information, following registration guidelines and the 5‑point check system.
• Document all relevant information and issue necessary forms and letters.
• Call quality and customer service
• Answer queue‑driven calls in a call centre environment, following the call quality model and service standards to address registration and claim enquiries.
• Education and promotion of online services
• Educate and guide injured people, employers, and providers through the WSIB claims process, reporting obligations, and use of online services, supporting our EVP by promoting digital solutions.
• Additional responsibilities
• Complete privacy checklists, participate in system testing and process improvement initiatives, and report technical issues as needed.

Job Requirements

• Education: High school completion plus additional specialised courses or certificate programme of up to one year.
• Experience: One year and five months of prior experience in customer service.

Commitment to Equity, Diversity and Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [e-mail] . If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Conflict of Interest Disclosure

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [e-mail] .