Claims Manager - London Market Claims

Crawford Group; Ontario; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Manager to oversee the London Market Inside Claims team. This remote role in Ontario involves managing staff, ensuring service quality, and maintaining compliance with industry standards. The ideal candidate will have extensive experience in the insurance field, particularly in the London Market, and demonstrate strong leadership and communication skills. Join a dynamic team committed to excellence in service delivery.

Qualifications

• Minimum of 10 years of functional/technical experience in an insurance environment.
• Minimum of 5 years at a management level.

Responsibilities

• Hire, develop and evaluate staff.
• Review claims pending approval and process approvals.
• Ensure compliance with regulatory agency guidelines.

Skills

Leadership

Communication

Analytical Skills

Strategic Thinking

Organization

Time Management

Education

University degree or equivalent

CIP or GIE designation

Job description

We are currently recruiting for a Claims Manager to join our London Market Inside Claims team to work remotely in Ontario, Canada. The successful candidate will manage, monitor service quality and mentor employees responsible for delivering specialty services.

Responsibilities

• Hire, develop and evaluate staff.
• Develop function-specific orientation and training programs for personnel.
• Establish standards for effective job performance and evaluate performance according to such standards.
• Review claims pending approval based on authority limit and processes approvals when needed.
• Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including : a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information.
• Responsible for the monitoring of an ongoing quality assurance.
• Ensures compliance with regulatory agency guidelines and standards.
• Interact with the clients, regular stewardships, on all operational issues, results and recommendations.
• Participate in client meetings and audits.
• Receive and investigate all complaints and its personnel.
• Remain abreast of developments in the field(s) by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, etc.
• Incorporate advancements when possible.
• Direct the preparation of records and reports.

Qualifications

• Minimum of 10 years of functional / technical experience in an insurance environment.
• London Market experience and handling is required.
• Minimum of 5 years at a management level; third party management experience would be an asset.
• University degree or equivalent.
• CIP or GIE designation will be considered an asset.
• Outstanding interpersonal skills, coupled with the ability to communicate effectively.
• Demonstrates leadership with the capability to motivate and inspire.
• Strong management, analytical and strategic thinking skills.
• Superior organization and time management skills; coupled with the ability to prioritize multiple tasks.
• Regular travel throughout the GTA is required.
• French / English bilingualism will be considered an asset.
• Past positions such as claims manager, insurance claims manager, adjusting manager, or claims supervisor is an asset.

Job Info

• Job Identification : 1786
• Job Category : Branch Manager
• Posting Date : 04 / 01 / 2025, 07 : 36 PM