Claims Coordinator (16 months contract)

Sofina Foods Inc.; Brampton; Hybrid; CAD 57,000 - 75,000; Full time

Benefits offered by this job

Bonus up to 7% of base salary

Job summary

Sofina Foods Inc. is seeking a Claims Coordinator at the Burlington Plant to support WSIB claims, non-work leaves, and disability management programs. This role handles claim tracking, supports RTW, and coordinates accommodation plans.

You will liaise with WSIB, employees, supervisors, HR and health and safety partners, lead return-to-work meetings, maintain files, and report metrics for continuous improvement.

Qualifications

• Degree or diploma in Health and Safety, Kinesiology, Health Sciences, Human Resources, or related field
• Experience in WSIB claims management and RTW coordination

Responsibilities

• Submit illness/injury claims to WSIB to meet deadlines.
• Collect information for Employer Report of Injury for lost time and modified duty injuries.
• Review information for WSIB policy compliance and flag issues.
• Liaise with WSIB and communicate with employees, supervisors, HR and Health & Safety partners.
• Lead return to work meetings and monitor RW plans.
• Coordinate regular update meetings with Burlington Plant stakeholders.
• Escalate complex claims to internal/external resources.
• Maintain claim files and data for reporting and auditing.
• Advise management on RW and accommodation progress while respecting privacy.
• Support workers' compensation appeals.
• Report key metrics for continuous improvement of disability management.

Skills

WSIB claims management

RTW coordination

Disability management

Microsoft Word

Excel

Outlook

PowerPoint

Education

Health and Safety

Kinesiology

Health Sciences

Human Resources

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Position Summary:

Reporting to the Senior Manager, Abilities, Wellness & Ergonomics, the Claims Coordinator is responsible for supporting Burlington Plant with the execution and day to day monitoring of Sofina’s WSIB claims, non work related leaves, and disability management policies and programs. Primarily will provide administrative support for the purpose of occupational and non-occupational claims management to the site. This includes accountability for the claim management and tracking of occupational and non-occupational claims, identifying and resolving barriers to SAW/RTW of injured or ill employees, initiating, assisting and monitoring accommodation and return to work plans.

Key Accountabilities:

• Submit illness/injury claims to WSIB as required to ensure submission deadlines are met.


• Collect information for the purpose of completing and submitting Employer Report of Injury for lost time, medical aid and modified duty injuries.


• Reviewing information for accuracy and determine if the injury/illness meets policy requirements of WSIB and if not, identify objection with reasons.


• Liaison as the primary employer contact with WSIB, initiates and maintains communication with employees, supervisors, HR and Health and Safety partners, for the duration of the employees’ absence, rehabilitation to resolution.


• Lead return to work meetings and monitor return to work plans to ensure early and safe integration back into suitable and productive duties and advise on modifications when necessary.


• Arrange and maintain regular update meetings for Burlington Plant stakeholders including, Operations, Health and Safety and Human Resources.


• Escalate complex claims to internal/external resources to ensure cases are addressed and resolved as soon as possible.


• Maintain claim files and documents, including accurate records and data for reporting and auditing purposes.


• Proactively advise management of developments, progress and parameters of return to work and accommodation plans as permitted by professional standards and in accordance with privacy legislation.


• Provide guidance and assist with workers compensation appeals.


• Reporting of key metrics for the purpose of continuous improvement reviews for both occupational and non-occupational disability management.

Requirements:

• A degree or diploma in Health and Safety, Kinesiology, Health Sciences, Human Resources, or related field preferred


• 3-5 years of WSIB claims management experience (RTW coordination) in a unionized environment


• A strong understanding of Worker’s Compensation Acts, regulations and policies, disability management practices and procedures


• Knowledge of Human Rights and Labour Law


• Ability to manage case load and meet demanding deadlines


• Proficient in use of Microsoft Word, Excel, Outlook, and Power Point

Hiring Range:

• Hiring Range: CAD $56,523 - $75,458


• Bonus: This position is eligible for a bonus up to 7% of base salary subject to the plan terms and conditions.


• Please note that the expected hiring range provided is derived from a group of like roles within Sofina. The final offer amount for this role will be dependent on geographical region, applicable experience, skillset of the candidate and internal equity.

This position is currently an active vacancy.