Claims Consultant, Specialty - Property and Builder’s Risk

Intact; Toronto; Hybrid; CAD 118,700 - 145,100; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Sick/Wellness benefits

Job summary

Intact is seeking a Property & Builders Risk Claims Consultant within its Specialty Lines team in Canada. You will handle Wood-Frame construction Builder’s Risk claims from STRIIOR distribution channels and manage traditional and renewable Energy Commercial Property and Equipment Breakdown claims.

The role emphasizes thorough investigations, negotiation, and collaboration across departments, with opportunities to mentor others and travel as needed. A degree or CIP designation is valued.

Qualifications

• Self-motivated and detail-oriented.
• Critical thinking with intellectual curiosity in time-sensitive situations.
• Skilled communicator who fosters favorable business relationships and provides clear guidance to clients and stakeholders.
• Problem-solver capable of gathering information, evaluating a situation and negotiating the next steps.

Responsibilities

• Investigate and evaluate complex Property, Builders Risk, Course of Construction, and Equipment Breakdown claims to determine coverage and liability.
• Conduct thorough and timely investigations, gathering and analyzing relevant information and documentation.
• Communicate with policyholders, brokers, and other parties involved in the claims process to gather information and provide updates on the status of claims.
• Negotiate and settle claims in accordance with company policies and procedures.
• Attend mediations and trials.
• Maintain accurate and detailed claim files, including documentation of all activities and decisions.

Skills

Self-motivated

Detail-oriented

Critical thinking

Communication

Problem solving

Adaptable

Planner

Collaboration

Travel flexibility

Education

Undergraduate degree

Job description

Salary Range

118,700 - 145,100

Benefits

• Aménagements de travail flexibles et formule de travail hybride
• Possibilité d’acheter jusqu’à cinq jours de vacances additionnels par année
• Autres avantages sociaux visant à soutenir votre bien‑être mental et physique, incluant des soins de santé virtuels, un compte de dépenses mieux‑être, et plus encore.
• RAAE et autres possibilités d’épargne : jusqu’à 12 % du salaire, voire plus (renseignez‑vous sur la possibilité d’un revenu de retraite garanti à vie)

Job Overview

As a Property & Builders Risk Claims Consultant in our Specialty Lines team, you will handle Wood‑Frame construction Builder’s Risk claims from our STRIIOR (MGA) distribution channel. In addition to this, you will handle traditional and renewable Energy Commercial Property claims and Equipment Breakdown claims, including those from our Global Network.

What You’ll Do Here

• Investigate and evaluate complex Property, including Builders Risk/Course of Construction, and Equipment Breakdown claims to determine coverage and liability
• Conduct thorough and timely investigations, including gathering and analyzing relevant information and documentation
• Communicate with policyholders, brokers, and other parties involved in the claims process to gather information and provide updates on the status of claims
• Negotiate and settle claims in accordance with company policies and procedures
• Attend mediations and trials
• Utilize knowledge of insurance contracts and industry standards to determine appropriate coverage and settlement amounts
• Maintain accurate and detailed claim files, including documentation of all activities and decisions made
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
• Collaborate with other departments and teams within the company to ensure efficient and effective claims handling
• Identify and investigate potential fraudulent claims and take appropriate action
• Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
• Keep up to date with industry trends, changes in laws and regulations
• Provide excellent customer service to insureds and brokers, addressing any questions or concerns in a timely and professional manner
• Mentor and provide guidance to less experienced claims adjusters on complex or high‑value claims
• Adhere to all company policies, procedures, and ethical standards
• Participate in training and professional development opportunities to enhance job knowledge and skills
• Represent the company in a professional manner and maintain positive relationships with all stakeholders

What You Bring To The Table

• Self‑motivated and detail‑oriented
• Critical thinking with intellectual curiosity when approaching complex problems in time‑sensitive situations
• Skilled communicator who fosters favorable business relationships and provides clear guidance to clients and stakeholders, internal and external
• Problem‑solver and ability to gather information, evaluate a situation and negotiate the next steps toward a solution
• Able to adapt to changing needs and understand the need to be flexible and agile
• A planner and able to effectively organize to establish an effective strategy
• A strong collaborator and have a passion for mentoring and coaching others
• Experience in Builder’s Risk claims handling (preferred)
• Undergraduate Degree or CIP designation (asset)
• Flexibility to travel as needed

Equal Employment Opportunity

Le respect est une des valeurs d’Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique. Nous encourageons les candidatures de personnes appartenant à des groupes dignes d’équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté LGBTQI+. Dans le cadre de l’engagement d’Intact envers la réconciliation, nous reconnaissons que nous travaillons, nous nous réunissons et voyageons dans un territoire habité à l’origine par les Premières Nations, les Métis, les Inuits, appelé aujourd’hui Canada. Cette histoire s’étend sur plusieurs siècles et continue d’évoluer aujourd’hui. Nous avons mis en place des politiques qui visent à assurer aux personnes handicapées l’égalité d’accès et de participation, entre autres grâce à des mesures d’adaptation (accommodements) en milieu de travail. Un exemplaire de ces politiques est disponible sur demande. Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez‑pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins. Consulter cette page pour en savoir plus sur notre processus de recrutement et votre parcours de candidat ou de candidate. Si vous travaillez déjà pour Intact ou belairdirect, veuillez postuler à ce poste sur notre site carrière interne. Merci de prendre note qu’Intact n’offre ni parrainage ni soutien concernant les démarches d’immigration, y compris, mais sans s’y limiter, les permis de travail fermés liés à l’entreprise. Les candidats doivent être admissibles à travailler au Canada à compter de la date prévue de leur entrée en fonction et durant toute la période de leur emploi. De plus, ils demeurent les seuls responsables de maintenir leur admissibilité au travail.