Commercial Insurance Broker

BFL CANADA; Laval (administrative region); Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Generous medical and dental coverage

Telemedicine services

Employee assistance program

Retirement and savings programs

Job summary

A leading risk management firm is seeking a Client Service Representative to join their Laval office. You will be responsible for maintaining a profitable book of business, preparing proposals, and managing communication with clients and insurers. The ideal candidate has over 3 years of experience in insurance brokerage, holds a valid broker's license, and is bilingual in French and English. This dynamic role offers opportunities for growth in a supportive team environment.

Qualifications

• Minimum 3 years of experience in insurance brokerage.
• Bilingual in French and English for communication with clients outside Quebec.
• Strong knowledge of policy wordings and insurance markets.

Responsibilities

• Request and follow up on outstanding information from clients and insurers.
• Prepare proposals for renewals and new business.
• Negotiate with insurance providers in collaboration with Client Executives.

Skills

Bilingual communication skills

Strong verbal and written skills

Customer focused

Attention to detail

Independent work capability

Teamwork

Education

Insurance broker's license issued by the AMF

3+ years in insurance brokerage

Tools

MS Office Suite

Intact Broker Portal

EPIC

Job description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work‑life balance with our hybrid work program, wellness allowance, and year‑round social activities and events.

We are looking for a Client Service Representative to join our team in our Laval office!

As a Client Service Representative, you will be responsible to maintain and service a profitable book of business based upon the company’s objectives and individual business plans.

If you are career‑minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Client Service Representative

• Request and follow up with insurers and/or clients for outstanding information, endorsements or policy documentation.
• Prepare proposals for renewals and new business.
• Respond to telephone calls and written inquiries from clients and underwriters.
• Work with the Client Executives and Client Service Managers in negotiating with insurance providers for changes, renewals and new business where applicable.
• Review policy wordings and other documentation for accuracy and completeness and as required, note and correct errors.
• Create abeyance and follow up for outstanding items from underwriters, markets and clients.
• Market own new business and renewals when necessary.
• Monitor and follow up on outstanding client’s receivables.
• Create and streamline processes.
• Responsible for monthly Bordeaux, where required.
• Invoice and manage receivables.
• Other miscellaneous duties and special projects as required.

Our Ideal Candidate

• 3+ years’ in insurance brokerage.
• Insurance broker's license issued by the AMF.
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
• Good knowledge of markets and their policy wordings.
• Strong verbal and written communication skills.
• Ability to work well independently, as part of a team.
• Strong experience with Microsoft Office applications.
• Good knowledge of Intact Broker Portal and EPIC is an asset.
• Effective time management and organizational skills.
• Customer focused and service oriented.
• High attention to detail.

Who We Are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee‑owned and operated risk management, insurance brokerage, and employee benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.