Claims Assistant - Winter 2027 Co-op/Intern

Economical; Southwestern Ontario; Hybrid; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Definity, the parent company behind Economical Insurance and other brands, is seeking a Claims Assistant co-op/intern for Winter 2027 in Waterloo, Ontario. You will handle invoice processing, data labeling, and payment notes, while delivering strong customer service within a supportive team.

Ideal candidates have at least two years of office experience, proficiency in MS Word and Excel, and good communication skills.

Qualifications

• Minimum 2 years of office experience.
• Some exposure to support functions in a claims area is an asset.
• Strong keyboarding skills and adept at navigating through numerous screens quickly.
• Excellent computer skills and proficient in MS Word and Excel.
• Professional, friendly, and courteous in all interactions with customers or co-workers.
• Able to perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.

Responsibilities

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data).
• Completing file transfers.
• Uploading damage photos to claims; perform quality checks to ensure data integrity and compliance.
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary.
• Provide superior customer service by building and maintaining relationships with internal and external customers.
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted; maintain workload within guidelines and meet daily KPI targets for invoices processed.
• Contact medical facilities to obtain claim details.
• Participate in bi-weekly huddles.
• Monitor common mailboxes and respond to emails.
• Other general duties as assigned.

Skills

Office experience

MS Word

MS Excel

Keyboarding

Communication

Customer service

Team player

Adaptability

Job description

Claims Assistant - Winter 2027 Co-op/Intern

Waterloo, ONT, Canada

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Work term: Winter 2027

Work term length: 4 months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing:

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
• Completing file transfers
• Uploading damage photos to claims Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned

What you bring:

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co‑workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Did you know?

• We care about our co‑ops: Definity's co‑op students are considered the best pipeline of talent for our full‑time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real‑life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti‑racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work !

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).