Claims Analyst

ARAG Services Corporation; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus program

Benefits plan

RRSP matching

Fitness credit

Job summary

ARAG Canada is seeking a Claims Analyst to support our expansion across Canada in the legal expense insurance market. The role reports to the Claims Manager and focuses on reviewing claims, determining coverage, and resolving disputes while building relationships with lawyers and external partners.

The position offers a mix of remote work and office presence in Toronto with a competitive base salary, bonus plan, and generous benefits.

Qualifications

• 3-5 years of experience as a claims adjuster.
• Ability to evaluate and assist in the successful resolution of litigation.
• Comprehensive understanding of legal fees and billing assessment.
• Excellent written and oral communication skills.
• Effective problem solving and analytical skills, with strong organizational and decision‑making abilities.

Responsibilities

• Review and assess new and potential claims to determine coverage.
• Participate in resolution of simple to moderate claims and coverage issues.
• Deliver training on products and risk management to lawyers and firms.
• Develop and maintain relationships with external lawyers.
• Assist with accounting functions as assigned.
• Develop, implement and administer claims management policies and systems.
• Determine and report liability and damages exposure of the insured.

Skills

Claims experience

Communication skills

Analytical skills

Problem solving

Interpersonal skills

Litigation knowledge

Insurance knowledge

Job description

Claims Analyst

Reporting to the Claims Manager, the Claims Analyst will support our efforts as we expand and strengthen our presence across Canada in the legal expense insurance market.

What will you do?

• Review and assess new and potential claims to determine coverage under the applicable insurance contract and take appropriate action.
• Participate hands‑on in the resolution of simple to moderate claims and coverage issues
• Deliver training on products, risk management presentations and advice to lawyers and firms
• Develop and maintain effective relationships with external lawyers
• Assist with various accounting functions as assigned
• Assist in the development, implementation and administration of claims management policies, procedures, and systems
• Determine and report the liability and damages exposure of the insured in respect of a claim.
• Coordinate and manage claim files including liaison with insureds, brokers, external counsel and internal clients.

About You:

• Minimum of 3-5 years of experience as a claims adjuster.
• Ability to evaluate and assist in the successful resolution of litigation
• Comprehensive understanding of legal fees and billing assessment
• Excellent written and oral communication skills
• Effective problem solving and proven analytical skills, organizational and decision‑making ability in order to develop/implement effective solutions.
• High‑level interpersonal skills required to build and maintain relationships with internal and external clients.
• Service oriented professional with a positive attitude and a strong desire to succeed.
• Experience in insurance litigation & tort law is an asset

We Offer:

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our head office in the heart of Toronto's Financial District

For more information about ARAG Canada please visit: www.arag.ca/en/

The ARAG Group, a global leader in legal expense insurance operating in18 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless ofcitizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human ResourcesManager if you require a disability‑related accommodation.