Claims Advisor Auto

Allstate Insurance Company of Canada - Permanent; Canada; Remote; CAD 48.000 - 73.000; Vollzeit

Benefits dieser Stelle

CIP designation

Multilingual

Zusammenfassung

Allstate Canada Group is hiring a Claim Advisor, Auto in Canada. The role supports customers by reviewing policies, investigating complex auto claims, and settling claims within company guidelines. The position runs Monday to Friday, 8:30am to 4:30pm, with hours subject to department needs.

Experience in auto adjusting and strong policy knowledge are valued, along with excellent customer service and computer literacy. Bilingual ability is a plus; CIP designation pursued is encouraged.

Qualifikationen

• Minimum high school education or equivalent.
• 3-5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge in understanding and interpreting policies.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.

Aufgaben

• Review insurance policy and coverages.
• Investigate complex automobile claims and determine coverage/liability.
• Settle claims per policies and collaborate with customers, towing/repair services, other insurance companies and law enforcement.

Kenntnisse

Damage assessment

Documentation

Estimatics

Fraud investigations

Ausbildung

High school diploma or equivalent

Jobbeschreibung

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 8:30am to 4:30pm.*Note: work hours depend on the needs of the department.

Accountabilities

• Review insurance policy and coverages
• Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
• Settle claims in accordance with organization’s policies and practices. Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement.

Qualifications

• Minimum high school education or equivalent
• 3 - 5 years of customer service experience
• Previous auto adjuster experience preferred
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy

Bonus Qualifications

• Enrolled in (or willing to enroll in) CIP designation
• Fluency in other languages, is a strong asset #LI-JE1

Skills

• Damage Assessment
• Documentations
• Estimatics
• Fraud Investigations

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Culture

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.