Claims Advisor Auto

Allstate Corporation; Alberta; Hybrid; CAD 60,000 - 94,000; Full time

Job summary

Allstate Canada Group is seeking a Claims Advisor, Auto to join our remote team in Canada. You will handle auto claims from intake to resolution, ensuring clear communication and efficient processing while upholding policy requirements and quality standards.

Ideal candidates have 3-5 years of customer service experience, a preferred auto adjuster background, and strong knowledge of policy interpretation. The role offers full-time hours with a flexible schedule to meet department needs.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge in understanding and interpreting policies.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.

Responsibilities

• Manage repairable physical damage claims from assignment through resolution.
• Complete timely customer contact and clearly explain the claim and repair process.
• Review coverage, loss details, damages, estimates, and supporting documentation.
• Make appropriate liability and coverage decisions within role authority.
• Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
• Monitor repairs, supplements, rental needs, payments, and outstanding activities.
• Maintain accurate and timely claim documentation, including clear file notes and next steps.
• Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.
• Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
• Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
• Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
• Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.

Skills

Customer service experience

Auto adjuster experience (preferred)

Education

Bachelor's degree (Preferred)

Job description

Claims Advisor Auto page is loaded## Claims Advisor Autoremote type: Fully Remotelocations: CAN - AB (Remote)time type: Full timeposted on: Posted Yesterdayjob requisition id: R36173At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.**Job Description**Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.\\*\\*Note: work hours depend on the needs of the department.### Key Responsibilities* Manage repairable physical damage claims from assignment through resolution.* Complete timely customer contact and clearly explain the claim and repair process.* Review coverage, loss details, damages, estimates, and supporting documentation.* Make appropriate liability and coverage decisions within role authority.* Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.* Monitor repairs, supplements, rental needs, payments, and outstanding activities.* Maintain accurate and timely claim documentation, including clear file notes and next steps.* Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.* Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.* Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.* Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.* Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.### Qualifications* Bachelors Degree (Preferred)* 3 - 5 years of customer service experience* Previous auto adjuster experience preferred* Knowledge in understanding and interpreting policies* Commitment to providing outstanding customer service* Proficient keyboard skills and computer literacy**Skills**Claims Processing**Compensation**Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.**Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.**Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.This job posting is for a current open role within the organization.