Claims Adjuster (Strata Claims), HYBRID, Full-Time (Vancouver, BC)

SCM; Vancouver; Hybrid; CAD 65,000 - 100,000; Full time

Job summary

A leading insurance provider in Metro Vancouver is seeking an experienced Adjuster to operate in a hybrid environment. As an Adjuster, you will investigate claims, communicate with stakeholders, and estimate repair costs. Ideal candidates should have a strong knowledge of strata property law, at least 5-7 years of relevant experience, and proficiency in claims management software. The position offers competitive pay between $65k and $100k per year, with opportunities for growth within the company.

Benefits

Flex-benefit plan

Continuous education reimbursement

Comprehensive local claims support

Qualifications

• Minimum of 5-7 years of experience as a strata claims adjuster.
• Proficiency in digital tools for claims management.

Responsibilities

• Conduct site inspections and document damages.
• Communicate with strata managers and insurers.
• Prepare cost estimates for repairs.
• Manage the overall claims process and report findings.

Skills

Strong knowledge of strata property law and insurance regulations

Excellent analytical and negotiation skills

Ability to manage multiple claims

Proficiency in claims management software

Experience in property adjusting or insurance claims

Education

Valid provincial adjuster's license

CIP Designation or working towards it

Job description

Company:

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment. This position can be situated anywhere in the lower mainland.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• You will be supported by experienced local claims support, centralized after hours support, and dictation services;
• Your claims load is driven by senior executives and business development staff from coast to coast;
• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• You are working in parallel with other SCM Insurance services;
• Your continuous education fees are reimbursed to maintain your license;
• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more.

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow‑up of opportunities in a timely manner.

Key Responsibilities of a Strata Adjuster

Assessing Damage

• Complete Investigation into the nature of the claim, including:
• Conduct Site Inspections: Visit affected properties to document damage, take photographs, and estimate repair costs;
• Inspects damage to common property (e.g., roof leaks, water damage in shared walls, fire in hallways);
• Determines the cause of the damage (e.g., storm, plumbing failure, negligence).

Determining Coverage

• Reviews the strata insurance policy and Strata By Laws to see if the damage is covered;
• Assesses whether the damage falls under strata insurance (common property) or individual unit owner responsibility.

Liaising with Stakeholders

• Communicates with:
  • Strata managers
  • Unit owners
  • Insurance companies
  • Contractors or engineers

Estimating Repair Costs

• Prepares or reviews cost estimates for repair or replacement;
• May bring in contractors or restoration companies.

Managing the Claim Process

• Recommends payment amounts to the insurer;
• Ensures fair settlement based on policy terms and damage assessment;
• Monitors progress of repairs.

Reporting

• Prepares formal reports for insurers and strata corporations;
• Documents findings, damage cause, and repair recommendations.

Skills and Qualifications

• Competitive pay: $65k-$100k per year
• Strong knowledge of strata property law and insurance regulations in the relevant province;
• Minimum of 5-7 years of experience as a strata claims adjuster;
• Excellent analytical and negotiation skills;
• Ability to manage multiple claims and work independently;
• Proficiency in claims management software and digital tools;
• Experience in property adjusting or insurance claims;
• A valid provincial adjuster's license is often required;
• CIP Designation or working towards the same.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third‑party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded as public information. SCM welcomes resumes submitted directly from candidates.