Claims Adjuster – Bodily Injury

Arthur J. Gallagher & Co. (AJG); Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett Canada is seeking a Bodily Injury Claims Adjuster for our Scarborough branch, operating as a hybrid worker. You will investigate, evaluate, and settle bodily injury claims across general liability, product liability, property damage, and auto tort files.

You will negotiate with solicitors, interact with clients and other stakeholders, exercise sound judgment, and document activity in line with company policies and best practices.

Qualifications

• Knowledge of accepted industry standards and practices; analytical skills to resolve claims.
• Ability to negotiate settlements and interpret related documentation.

Responsibilities

• Analyze claims exposure and determine proper action to settle.
• Interact extensively with parties involved in the claim process.
• Negotiate with solicitors and other parties within authority to resolve claims.
• Think critically, plan, organize activities, and communicate effectively.
• Handle claims in line with client and corporate policies and ethics.

Skills

Analytical skills

Negotiation

Coverage skills

Multi-tasking

Time management

Organization

Verbal and written communication

Microsoft Office

Customer service

Education

College/University degree or equivalent

CIP courses (C11, C12, C14, C110)

CIP designation preferred

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a bodily injury claims adjuster working out of our Scarborough Branch as a hybrid worker. Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses ~ General liability claims, Product liability claims, property damage, TP auto tort claims.

How you'll make an impact

1. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.

2. Interacts extensively with various parties involved in the claim process.

3. Negotiate with solicitors and directly with parties to resolve claims within authority granted.

4. Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.

5. Handles claims consistent with our clients and corporate policies, procedures and "Best Practices" and in accordance to any statutory, regulatory and ethics requirements.

6. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.

About you

Requirements:

1. Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
2. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
3. Strong coverage skills, ability to multi-task and adapt to a changing environment.
4. Time management skills
5. Strong Organization skills with attention to detail and accuracy.
6. Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism.
7. Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint
8. Exceptional customer services skills required

Qualifications

1. College/University degree or equivalent work experience preferred.
2. Minimum of 5 years Bodily Injury Claims experience
3. Experience working in commercial lines claims and retail claims environment would be an asset.
4. Fully licensed in all provinces in which claims are being handled or able to be licensed. - Minimum requirement completion of the following CIP courses: C11, C12, C14 and C110
5. CIP designation preferred

Contact: Anne Baumgartner – [e-mail]

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)