Claims Adjuster

Avenue Living; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Job summary

Avenue Living is seeking a Claims Adjuster to join their Insurance and Risk department in Edmonton. The role involves investigating and managing property claims, requiring strong analytical skills and extensive experience in claims adjusting. A supportive and inclusive workplace culture emphasizes growth and integrity. Join a leading asset management firm with diverse opportunities.

Benefits

Group benefits plan

Employee Referral Program

Paid time off for volunteering

Qualifications

• 5+ years of experience in insurance claims.
• Experience in property field adjusting and on-site investigations.
• Flexibility to multitask and prioritize.

Responsibilities

• Investigate, manage, and settle assigned claims.
• Perform in-person investigations of property, contents, and liability claims.
• Collaborate with Risk Analysts to develop preventative measures.

Skills

Analytical skills

Communication skills

Negotiation skills

Education

Bachelor's or Diploma in finance, risk management, or related field

Job description

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Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $7.5 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

In this role you will be part of the Insurance and Risk department and will directly report to the Claims Manger. Your responsibilities will include the investigation, management and settlement all assigned claims within the respective company’s Self-Insured Retention (SIR). This will include both property damage and contents claim for the group of companies and depending on your skillset and interest can also include litigated settlements and the facilitation of claims above SIR with our TPA and insurer partners.

WHAT WILL YOU DO?

• Reviews incident reports to determine internal action or assignment to third-party adjusters.
• Lead or support on-the-ground response to incidents, ensuring appropriate and timely actions are taken at the scene.
• Perform direct, in-person investigations of property, contents, and liability claims, especially those within the SIR, and develop strategic recommendations for resolution with a focus on loss mitigation and cost control.
• Manage administration and payment of invoices for property, contents, and liability claims, and issues Purchase Orders (POs) for approval and ensures timely payment.
• Work with insurers, operations, and technical services on management of property claims and presentation of claims to insurers or management based on the nature of the claim.
• Recommend reserves and necessary investigations for exposure, prepare action plans for approval, and negotiate fair and satisfactory settlements.
• Documents all claims activities and correspondence in Avenue’s Claims Management System.
• Collaborate with Risk Analysts to analyze field data for trends and risk factors, contributing to the development of preventative measures and risk control strategies.
• Identify subrogation opportunities, coordinate recovery efforts from responsible third parties, and support litigation recommendations and strategies where appropriate.
• Manage relationships with third party claims, forensic, and restoration vendors.
• Support the Claims Manager regarding all aspects of corporate insurance programs; including claims administration, loss forecasting, and analysis to assist in loss reduction and other duties as may be assigned.
  
  
  

WHAT WILL YOU NEED?

• Bachelors, diploma or equivalent related experience in, finance, risk management or a related field.
• Minimum of 5+ years of experience in insurance claims, with a strong emphasis on property field adjusting, incident response, and on-site investigations.
• Enrolment in or completion of Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) is preferred.
• Mandatory prior experience in property field claims adjusting, including handling site inspections, evaluating losses on-site, and coordinating restoration activities.
• Experience handling multi-line commercial claims, including property, liability, and subrogation, especially in real estate or large commercial portfolios is preferred.
• Familiarity with independent adjusting practices, large-risk commercial insurance programs, and policy wordings is an asset.
• Previous experience in building construction or restoration projects will be an asset.
• Must hold a valid driver’s license and maintain a clean driving abstract to travel regularly for field inspections, site visits, and incident response.
• Flexibility is crucial, we are a dynamic organization, requiring the ability to multitask, self-regulate, and prioritize.
• Excellent written and oral communication with the ability to engage with stakeholders at all organizational levels.
• High degree of mathematical, analytical, and critical reasoning skills to evaluate damages, interpret data, and support sound decision-making in the field.
  
  
  

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with paid time off for employer supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and employee savings program through industry partnerships.
• We are committed to a strong, safe work environment.
  
  
  

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [e-mail].

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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