City Fleet Dispatcher (12-month contract)

Bison Transport Inc; Mississauga; On-site; CAD 52,000 - 77,000; Full time

Job summary

Bison Transport Inc is seeking a City Dispatcher to manage daily driver activities in the Mississauga region. You will dispatch information, monitor fleets, and ensure timely updates while maintaining strong driver and customer communication.

The role requires organized, detail-oriented professionals with experience in dispatch or supply chain support and a willingness to handle multiple tasks in a dynamic environment.

Qualifications

• Experience dispatching or coordinating transportation operations.
• Strong customer service background in a fleet/driver environment.
• Excellent communication and problem-solving abilities.

Responsibilities

• Dispatch and coordinate driver activity within the assigned region.
• Manage satellite messages and driver/phone communications.
• Document and report on situations for action and record keeping.
• Resolve day-to-day issues for drivers and the company.
• Handle additional duties as assigned (projects, training, scheduling).

Skills

Dispatch experience

Customer service

Communication

Time management

Attention to detail

Education

Supply Chain Management background

Business background

Job description

As a City Dispatcher, you will execute the day-to-day activity of your assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of this role. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Note: This is a contract position with the possibility of extension based on business needs and individual performance.

Specific Responsibilities

• Dispatch: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting: Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.
• Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks).

Our Ideal Candidate will possess

• Dispatch experience is considered to be a strong asset in this role.
• Educational background in Supply Chain Management (or other relevant area such as Business).
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving and planning abilities.
• Knowledge of the transportation industry and GTA geography are considered assets.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

Shift: Monday to Friday, 09:00 - 18:00.

This job is classified under NOC Code: 14404.

Why Bison

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace. Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous "trucking" experience. We always say we work in the "people business". So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of "how can we be better, do better and get better results".