Christmas Support Worker

The Salvation Army in Canada; Canada; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Salvation Army in Canada is seeking a temporary Christmas Support Worker to assist Rainbow Country Church and Community Services during the holiday season. You will help with toys, food hampers, and occasional Christmas Kettle work, maintain donor records, and support guests applying for assistance.

Candidates should have at least one year of customer service experience, a valid driver’s license with reliable vehicle, and the ability to lift 9–12 kg along with strong communication skills and

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or related role.
• Be able to lift 9–12 kg and work under pressure with timelines.

Responsibilities

• Assist in daily Community Services activities during the Christmas season.
• Help with pickup of donations using a program vehicle.
• Set up and take down Christmas assistance spaces.
• Provide frontline support to guests applying for Christmas assistance.
• Sort donations and record data accurately.
• Answer phone inquiries as required.
• Collaborate with the Community Services Program Coordinator.

Skills

Communication skills

Customer service

Team player

Valid driver’s license

Able to lift 9–12 kg

Education

High school coursework

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The Christmas Support Worker provides support to Rainbow Country Church, Community Services during the Christmas season on a temporary basis. This includes but is not limited to toys and food hampers, as well as occasional assistance with the Christmas Kettle Campaign.

ACCOUNTABILITIES

• Assist in the daily activities of Community Services during the Christmas Season
• Assist with the pick‑up of donations from community donors using a program vehicle
• Assist with the physical set up and take down of the Christmas assistance program space(s)
• Provide front line support to guests applying for and receiving Christmas assistance
• Assist with sorting donations
• Record statistical data in a clear, organized, and accurate manner
• Answer phone inquiries as required
• Work closely with the Community Services Program Coordinator regarding the various Christmas initiatives
• May assist in the Christmas Kettle Campaign where needed
• Perform other position related duties as required

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Community Services Program Coordinator, Corps Officers, staff, volunteers

External: Community members

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the Community Services Program Coordinator.

Direct reports: none.

FINANCIAL AND MATERIAL MANAGEMENT

• No direct financial responsibilities though may receive monetary donations and must appropriately direct donations in accordance with established procedures.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS

• This is a temporary position
• Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Friday with an occasional Saturday event. Applicable shifts include a 1/2 hour unpaid meal break
• Flexibility in scheduling is required, as the hours may increase as per operational requirements.
• Standing for long periods will be required and exposure to cold weather

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset

Experience

• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.