Christmas Kettle Assistant

The Salvation Army in Canada; Canada; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Accommodation upon request

Job summary

The Salvation Army in Canada is seeking a Christmas Kettle Assistant to support the annual Kettle Campaign by recruiting and scheduling volunteers, coordinating daily kettle operations and ensuring smooth locations. This role involves phone outreach, intake of donations, scheduling coverage, and assisting with safety and confidentiality.

A valid driver’s license and the ability to lift 20 lbs are required; high school is preferred.

Qualifications

• Willingness to support The Salvation Army mission and duties.
• OH&S compliance and safety-consciousness.
• Valid driver’s license and reliable vehicle.
• Ability to lift 9–12 kgs (20–25 lbs).
• Money handling and customer service experience is an asset.

Responsibilities

• Recruit, schedule, and maintain regular communication with Christmas Kettle volunteers.
• Assist with orientation and provide ongoing volunteer support.
• Maintain kettle schedule and respond to cancellations and coverage changes.
• Make calls and send emails to recruit volunteers for shifts.
• Coordinate daily kettle delivery/pick-up and ensure donation security.
• Ensure adequate supplies, signage, and promotional materials at kettle locations.
• Provide kettle coverage as needed, including breaks and emergencies.
• Assist with processing and securing kettle donations.
• Communicate scheduling and operational needs to the Community Services Program Coordinator.
• Respond to donor inquiries about SA ministries and programs.

Skills

Driver's license

Communication

Customer service

Team player

Flexibility

Confidentiality

Physical ability

Education

High school diploma or equivalent

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Christmas Kettle Assistant supports the successful operation of the Christmas Kettle Campaign through volunteer recruitment and scheduling, daily kettle operations, and ongoing support of the campaign volunteers, and kettle locations.

ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

• Recruit, schedule, and maintain regular communication with Christmas Kettle volunteers
• Assist with orientation and provide ongoing support to volunteers
• Maintain the Kettle schedule and respond to cancellations, absences, and changes in coverage
• Make phone calls, send emails, and undertake other recruitment efforts to fill available shifts
• Foster and maintain positive working relationships with Kettle locations
• Coordinate the daily delivery and pick-up of Kettles and related supplies, ensuring the security of donations
• Ensure Kettle locations have adequate supplies, signage, and promotional materials
• Provide kettle coverage as required, including breaks, cancellations, and emergency absences
• Assist with the secure handling and preparation of Kettle donations for processing
• Communicate concerns, scheduling changes, volunteer issues, and operational needs to the Community Services Program Coordinator
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Perform other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Community Services Program Coordinator, Corps Officer(s), Staff, and Volunteers

External: Community members

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the Community Services Program Coordinator.

Direct reports: none.

Workflow coordinator.

FINANCIAL AND MATERIAL MANAGEMENT

• Collect donations and petite cash and ensure donations are always kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

• Standing for long periods will be required and exposure to cold weather

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset

Experience:

• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation:

The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.