Christmas Kettle Worker

The Salvation Army Canada and Bermuda Territory; St. Catharines; On-site; CAD 25,000 - 29,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a temporary casual relief worker for the Christmas Kettle program in mall locations. The role focuses on greeting donors, answering questions about SA ministries, and maintaining a positive, safe presence while handling donations with integrity.

Shifts vary (days/evenings/weekends); 90 openings exist. You must be able to stand long periods, lift up to 25 lbs, and comply with all safety and confidentiality requirements.

Qualifications

• Completed High School or equivalent.
• Related experience is an asset.
• Excellent interpersonal skills and strong customer service.

Responsibilities

• Remain at the Kettle for the full shift and ensure security of donations.
• Respond to questions from donors about SA ministries and programs.
• Present a positive image and represent TSA while on duty.
• Work with minimal supervision.
• Comply with Salvation Army policies and safety regulations.
• Treat the property of The Salvation Army with care and caution.
• Perform other job-related duties as assigned.

Skills

Interpersonal skills

Integrity

Adaptability

Independence

Reliability

Lifting capacity

Customer service

Confidentiality

Flexibility

Education

High School diploma

Experience asset

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

Incumbent may perform all, some, or similar range of duties as below.

• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Present a positive image (well-groomed/dressed) and represent TSA well while on duty.
• Work with minimal supervision.
• Must comply with all Salvation Army policies, procedures, and associated legislation.
• Treat the property of The Salvation Army with due care and caution.

Perform other job-related duties as assigned.

MANAGERIAL RESPONSIBILITY:

• Reports directly to Christmas Kettle Coordinator/Christmas Kettle Assistant.
• Direct reports: n/a.

Working Conditions:

• This is a temporary casual relief position based on no standard weekly hours of work; there are no guaranteed hours
• Must be willing and able to work shifts that may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.
• Flexibility in scheduling is required, as the hours may increase as per the Christmas Kettle Campaign operational requirements.
• Required to wear appropriate Salvation Army identification.
• Local travel may be associated with this position.
• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Completed High School or equivalent
• Related experience is an asset

Skills and Capabilities:

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to work with minimal supervision.
• Reliable transportation to kettle location.
• Able to lift 9 to 12 kgs (20 – 25 lbs.).
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; represent the organization in a positive, professional, and engaging manner.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities.
• Ability to maintain strict confidentiality in the handling of donors, volunteer, and organizational information.
• Treat the property of The Salvation Army with due care and caution.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Note : there are 90 openings for this role.

Compensation:

The target hiring range for this position is $17.95 to $20.89 with a maximum of $23.82.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.