Christmas Kettle Assistant

TSA The Salvation Army TSA; Woodstock; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

health and dental benefits

paid vacation and sick time

RRSPs

Job summary

The Salvation Army in Canada seeks a temporary full-time Christmas Kettle Assistant to organize and supervise kettle volunteers and kettle campaigns. You will coordinate scheduling, support volunteers with the online system and ensure secure handling of donations across kettle sites.

Ideal candidates have a high school diploma, at least one year in community programs, and proficiency with Word/Excel; a valid Ontario driver’s license is required. Flexibility and strong teamwork are essential.

Qualifications

• Completed High School or equivalent.
• Minimum of one year of related experience in community-based programs.
• Experience with office equipment and word processing (Word) and spreadsheets (Excel).
• Valid Ontario Class “G” Driver’s License with a satisfactory abstract.
• Knowledge of Salesforce software is an asset.

Responsibilities

• Assist with promoting, coordinating and overseeing volunteers for Christmas Kettle Campaign.
• Oversee operations of the Christmas Kettle campaign including scheduling volunteers.
• Orient and manage kettle volunteers and support performance.
• Schedule kettle volunteers, fill gaps and respond to emergencies.
• Support volunteers with the online volunteer management program.
• Coordinate kettle site visits and ensure secure donations during transfers.
• Host a kettle as required to cover breaks and ensure supplies.
• Answer phones, book food bank appointments and respond to inquiries about Christmas assistance.

Skills

Interpersonal skills

Multi-tasking

Communication

Problem solving

Attention to detail

Education

High School Diploma

Tools

Word

Excel

Salesforce

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Christmas Kettle Assistant helps to organize, direct, and supervise the work performed by Christmas Kettle Campaign Worker activities.

Accountabilities

• Assist with promoting, coordinating and overseeing the activities of Christmas Kettle Campaign Worker volunteers.
• Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of volunteers.
• Assist with the orientation and performance management of kettle worker volunteers.
• Assist the Christmas Kettle Coordinator with scheduling kettle volunteers including filling gaps and cancellations and responding to emergency absences.
• Provide support to kettle volunteers navigating the new online volunteer management program.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate and assist with the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations.
• Host at a kettle as required ensuring necessary coverage for breaks, etc.
• Ensure that kettle locations have adequate supplies.
• Assist with transferring the kettle contents into the deposit bags for processing.
• Complete shift reminder phone calls and/or voice mail messages for volunteers.
• Assist with answering phones, booking food bank appointments using Link2Feed software, and responding to inquiries regarding the Christmas assistance program.
• Perform other related duties as required.

Working Conditions

This is a temporary full-time position based on 37.5 hours per week. Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Ability to lift/move up to 20 lbs. (11.34 kgs) in a safe manner. Required to wear appropriate Salvation Army identification. Local travel (up to 20%) is associated with this position. Use of personal vehicle will be required. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

Completed High School or equivalent.

Experience and Skilled Knowledge Requirements

• Minimum of one (1) year of prior related experience working in community-based programs would be a definite asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.
• Knowledge of Salesforce software is an asset.

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Exhibit good listening skills, have strong oral/written communication skills.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent the organization in a positive, professional, and engaging manner.
• Treat the property of The Salvation Army with due care and caution.
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.

Benefits

• health and dental benefits
• paid vacation and sick time
• RRSP’s

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

There is a place for everyone to belong at The Salvation Army.