Child Support Division Administrative Specialist/Office and Admin Spec Sr

Minnesota Direct Care and Treatment; Saint-Paul; On-site; CAD 65,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

12 paid holidays each year

Pension plan

Life insurance

Disability insurance

Tax-free dependent care accounts

Tuition reimbursement

Job summary

Minnesota Department of Children, Youth, and Families is seeking a Child Support Division Administrative Specialist (Office and Admin Sr) to provide advanced administrative support and maintain data integrity. The role requires in-depth knowledge of PRISM and related systems, handling high-priority correspondence and ensuring deadlines are met.

The position operates on early morning shifts, 6:00am–2:30pm or 7:00am–3:30pm, Monday through Friday, with telework eligibility and in-person work at

Qualifications

• Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.
• Standard computer software skills for word processing, spreadsheets, and databases such as Microsoft Office.
• Experience with complex databases/case management systems like PRISM, MAXIS, IDOC, Infopac.
• Strong customer service abilities to assist clients, coworkers, and the public.
• Ability to process mail and reports in a structured work environment.

Responsibilities

• Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.
• Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.
• Processing enforcement-related reports and researching discrepancies, updating PRISM.
• Preparing and tracking high-priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public.
• Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination.
• Support division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other staff.

Skills

Administrative support

Microsoft Office

Customer service

Records management

Workflow routing

Data entry

Tools

PRISM

MAXIS

Infopac

IDOC

CRM

Job description

Job Class: Office and Admin Spec Sr

Working Title

Child Support Division Administrative Specialist

Agency

Children Youth & Families Dept

Job Details

• Job ID: 96939
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/17/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
• Date Posted: 09/11/2026
• Closing Date: 09/18/2026
• Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office AFSCME
• Division/Unit: DCY - Central Office / DCYF CSE Administrative Supp
• Work Shift: Early Morning Day Shift
• Work Hours: 6:00am – 2:30pm or 7:00am – 3:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: (Required for AFSCME)
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

Job Purpose

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Telework (Within Minnesota or neighboring states) and flexible hours options are available.

This position is required to be in-person 50% or more of the time due to the work duties and responsibilities of the role.

This position exists to provide advanced specialized technical and administrative support services for the Child Support Division. In addition, this position develops and maintains methods and procedures to manage work and information flow to continually improve work process to achieve the best results for program staff, partners, and participants. This may include developing administrative procedures, responding orally or in writing to a wide range of technical questions and reviewing and independently researching answers, maintaining data integrity within PRISM. Incumbents are required to know technical terminology and special software programs. This position requires advanced professional skills to conduct and continually improve work processes with awareness of immediate effects on customer satisfaction.

Responsibilities

• Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.
• Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.
• Processing enforcement-related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.
• Preparing and tracking high-priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public, ensuring deadlines are met.
• Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs.
• Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.

Minimum Qualifications

• To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**
• Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.
• Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint).
• Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.
• Skilled in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
• Ability to process mail, correspondence, and reports in a structured work environment.

Preferred Qualifications

• Experience working in a child support program, human services agency, or other public sector environment.
• Experience using PRISM, MAXIS, Infopac, IDOC, or similar case management or data systems.
• Knowledge of federal and state child support policies, procedures, and regulatory requirements.
• Advanced proficiency with Microsoft Excel (complex formulas, pivot tables, charts) and other desktop applications such as Adobe, Visio, Camtasia, or WebEx.
• Experience routing or distributing tasks, cases, or workflow using email, CRM systems, or similar tools.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

• Reference check
• Criminal Background check
• Fingerprinting check (MNJIS/CJIS)
• Driver’s License Check
• Personnel File Review: all current and former public sector employees
• Additional assessment may be required during the interview process

About Children Youth & Families Dept

Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership‑driven policies, programs and practices.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.