Chief Operating Officer

Bilinguallink; Vancouver; Hybrid; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Executive compensation package

Stock options

Travel perks and events

Bonus structure

Job summary

Breakthrough Academy is seeking its first Chief Operating Officer to lead senior operational leadership across Operations, People & Culture, Revenue and Member Experience as we scale our business across North America.

The role requires 5+ years in a senior operational leadership position in a $20M+ revenue environment, with a track record of driving execution across multiple core functions and building structured, accountable teams without bureaucracy.

Qualifications

• 5+ years in a Senior operational leadership role in a $20M+ revenue business (or $10M payroll).
• Direct ownership of Operations, People, Revenue and Member Experience.
• Proven experience driving revenue outcomes through operational execution systems.
• Ownership of forecasting, budgeting and profitability drivers.

Responsibilities

• Translate CEO direction into execution plans across Operations, People & Culture, Revenue, Finance, and Member Experience.
• Drive revenue execution performance by ensuring systems, teams, and processes support growth and conversion outcomes.
• Strengthen leadership accountability and decision making quality across departments.
• Improve operational efficiency through structure, clear ownership, and disciplined execution.
• Oversee revenue and profitability performance including forecasting, budgeting inputs, and margin improvement with the CEO.
• Ensure consistency and quality of member experience across all programs and delivery channels.
• Lead cross-functional strategic initiatives from planning through delivery.
• Oversee hiring, onboarding, and retention across all departments.

Skills

Leadership

Strategic planning

Cross-functional

Forecasting

Budgeting

Operational excellence

Execution discipline

Accountability

Job description

ABOUT BREAKTHROUGH ACADEMY

Breakthrough Academy specializes in helping high performing entrepreneurs in the contracting industry grow their businesses by implementing excellent operational systems into their companies. We believe in the unlimited potential of entrepreneurship and help our Members (customers) break through barriers and take their businesses to the next level. Our proprietary training program brings systemization to a contracting company’s operations, develops an entrepreneur’s core business skills, and holds accountability to goals along a clear business plan.

Breakthrough Academy is now 11 years old and evolving rapidly, with over 750 business owners developing in the program, and an awesome team of 50+ running the show. We are leaders in the contracting industry, helping companies across the continent to implement systems & processes into their operations. We’re now entering our very own next stage of scale where execution discipline, leadership capability, and operational consistency are critical to growth.

Because of this, we are looking for our first ever Chief Operating Officer.

This is where you come in.

THIS IS FOR YOU IF:

• You have led senior operational responsibilities in a $20M+ revenue business (or equivalents: $10M in annual payroll or 80 person team size)
• You have owned execution across multiple core functions including Operations, People & Culture, Revenue, and Customer Experience
• You have implemented structure, accountability, systems, and leadership clarity in founder-led, or notable growth environments
• You are highly execution driven and have experience driving clarity, ownership, and follow through at scale
• You have proven experience being accountable for revenue execution performance, not just internal operations
• You have improved performance in businesses with multiple competing priorities and complex delivery environments
• You’ve been trusted to create structure without creating bureaucracy
• You have proven experience improving how a business executes rather than redefining the vision

IN THE ROLE, YOU WILL BE:

• Translating CEO direction into execution plans across Operations, People & Culture, Revenue, Finance, and Member Experience
• Drive revenue execution performance by ensuring systems, teams, and processes consistently support growth and conversion outcomes
• Strengthen leadership accountability and decision making quality across departments
• Improve operational efficiency through stronger structure, clearer ownership, and more disciplined execution across teams
• Oversee revenue and profitability performance including forecasting, budgeting inputs, and margin improvement in partnership with the CEO
• Ensuring consistency and quality of member experience across all programs and delivery channels
• Lead execution of cross functional strategic initiatives from planning through delivery
• Lead hiring, onboarding, and team retention across all departments in the organization
• Oversee execution of key company events and internal experiences
• Identify and resolve operational breakdowns before they impact revenue, delivery, or team performance

EXPERIENCE REQUIRED

• 5+ years in a Senior operational leadership role within a $20M+ revenue business (or $10M in annual payroll)
• Direct ownership of multiple core functions including Operations, People, Revenue, and Member Experience
• Proven experience driving revenue outcomes through operational execution systems
• Ownership of key performance metrics, forecasting, and operational drivers of revenue and overall profitability
• Proven track record of improving execution systems, organizational performance, and leadership accountability
• Excellent project management and communication skills; comfortable balancing multiple priorities
• Experience directly managing multiple department leaders responsible for operational, people, revenue, and delivery outcomes, with accountability for for execution across all functions

THE BENEFITS

• An opportunity to operate as the CEO’s primary execution partner inside a high performing, consistently profitable, founder-led business
• Own the internal operating engine of the business, across Operations, People & Culture, Revenue, and Member Experience
• Work at the center of a fast growing, tech driven training company, supporting over 750 business leaders across North America
• Create a massive impact on how Breakthrough Academy executes, scales, and performs day to day
• Be part of a company where execution quality directly shows up in real business outcomes for our Members
• Enjoy a highly competitive executive compensation package that includes a strong base salary, performance based bonus structure.
• Succeed alongside the organizational growth you help create through meaningful stock options
• Enjoy amazing travel perks and company events in epic locations – our team events this year range from the warm beaches of Cabo to the serene outdoors in Canmore

If this role sounds like it aligns with your experience and the kind of operating environment you perform best in, we’d love to hear from you!

We thank you for your time and interest. We will reach out directly to shortlisted applicants.