Chief Enthusiast / General Manager - Franchise

Hilton Worldwide, Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading hotel chain is seeking a Hotel Manager in Toronto to oversee daily operations, manage financial performance, and ensure guest satisfaction. The ideal candidate will have a Bachelor's degree and 5-10 years of management experience in luxury or resort hotels. Responsibilities include staff development, budgeting, and maintaining facility standards, ensuring a positive work environment and high service quality.

Qualifications

• 5-10 years in management at a full-service, luxury, or resort hotel.
• Fluency in English required; other languages preferred.

Responsibilities

• Manage daily hotel operations and staff compliance.
• Develop and monitor financial and operational plans.
• Achieve guest satisfaction and oversee guest services.

Skills

Problem-solving

Organizational skills

Motivating skills

Training skills

Strong math abilities

Reading abilities

Writing abilities

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

• Manage daily hotel operations : Organize work, communicate goals, assign tasks, and ensure staff compliance with policies. Address staffing actions and report serious issues to management.
• Financial performance : Meet or exceed GOP and flow-through goals, maximize room revenues, and plan for market shifts.
• Planning and budgeting : Develop and monitor financial, operational, sales, and marketing plans aligned with corporate objectives. Control expenses and labor costs, and generate departmental commentary.
• Capital improvements : Execute capital expenditure plans to enhance hotel assets and brand loyalty.
• Guest satisfaction : Achieve OSS goals, oversee guest services, resolve complaints, and implement VIP programs.
• Food and beverage : Meet profitability and revenue goals through optimal space use and cost management, adhering to brand standards.
• Audits and controls : Succeed in internal audits and CSA, manage receivables, and minimize bad debt.
• Facility standards : Maintain quality, cleanliness, and safety standards, and implement preventative maintenance.
• Employee engagement : Promote participation in surveys, develop programs, and foster a positive work environment.
• Staff development : Set performance goals, provide feedback, develop succession plans, and ensure proper training and resources.
• Safety and security : Maintain a safe environment, meet safety goals, and comply with standards.
• Community relations : Build rapport with local contacts and promote teamwork across departments.
• External interactions : Engage with guests, owners, vendors, regulatory agencies, and community groups.
• Additional duties : Assist with other responsibilities as assigned.

Work Experience

Education

• Bachelor’s degree in Hotel Administration, Business Administration, or equivalent.

Experience

• 5-10 years in management at a full-service, luxury, or resort hotel. Fluency in English required; other languages preferred.

Other skills

• Strong math, reading, and writing abilities.
• Problem-solving, organizational, motivating, and training skills.
• Availability to work nights, weekends, holidays as needed.

Physical Requirements

• Ability to lift up to 25 pounds, remain stationary, handle objects, and perform bending or stooping.
• Ability to interact effectively with guests and staff.