Chief Enthusiast/General Manager - Franchise

Hilton; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee daily operations and ensure guest satisfaction at their luxury hotel. This role involves strategic planning, financial management, and fostering a positive work environment. With a focus on maximizing revenue and maintaining high service standards, the ideal candidate will have extensive experience in hotel management and a passion for hospitality. Join a forward-thinking organization that values employee engagement and community presence, and take your career to new heights in a vibrant city.

Benefits

Health and Dental Benefits

Bonus Structure

Wellness Days

Tuition Reimbursement

On-site Parking

Meals (Lunch/Dinner)

Discounts at various services

Qualifications

• 5-10 years of general management experience in luxury or resort properties.
• Strong reading and writing abilities are required.

Responsibilities

• Manage day-to-day operations and assignments of the hotel.
• Achieve and maintain Overall Satisfaction Score (OSS) goals.
• Ensure a safe and secure environment for guests and employees.

Skills

Problem-solving

Organizational skills

Mathematical skills

Communication skills

Leadership

Education

Bachelor’s degree in Hotel Administration

Bachelor’s degree in Business Administration

Job description

Job Requirements

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work.Comply with and advise staff of formal policies and procedures, identify options, and resolve issues.Initiate salary, disciplinary, or other staffing-related actions per company rules and policies.Alert regional management or corporate office of serious issues.
• Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.Anticipate and plan for market shifts.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.Control labour and expenses in all areas of operations.Generate well-written commentary and correct departmental control issues.
• Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.
• Achieve and maintain Overall Satisfaction Score (OSS) goals.Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made to ensure complete guest satisfaction.Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel’s clientele.
• Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel's food and beverage outlets.Adhere to brand standards.
• Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA).Manage aging of receivables to ensure bad debt expense is at a minimum.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.Achieve productivity and quality goals.
• Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS).Achieve established ESPS goals.Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.

• Establish performance goals for employees and provide regular feedback.Develop a succession plan to ensure adequate future bench strength.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, employees, and hotel assets.Achieve established Worker’s Compensation and safety compliance goals.Comply with all standards and inspection requirements.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and the corporate office.
• Interact with outside contacts:

Guests – to ensure their total satisfaction

Owners and/or Principals – regarding operational updates and current issues

Vendors – Ensure adequate inventory, negotiate pricing, address service issues etc.

Regulatory agencies – regarding safety and compliance matters

Other contacts as needed (Professional organizations, community groups, local media)

• May assist with other duties as assigned.

Work Experience

Education

• Minimum: Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience

• 5-10 years of general management experience in a related full-service, luxury or resort property.The type and level of experience required may vary slightly based on the size and complexity of the operation.Must speak fluid English.Other languages preferred.

Other:

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Strong reading and writing abilities are required
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements

• This job requires the ability to perform the following:

Carrying or lifting items weighing up to 25 pounds

Remain stationary for extended periods

Handling objects

Bending, stooping, kneeling

Demonstrated ability to interact with customers, employees and third parties

Benefits

• Health and Dental Benefits
• Bonus Structure
• Wellness Days
• Tuition Reimbursement
• Industry Events
• On-site Parking
• Dry Cleaning
• Meals (Lunch/Dinner)
• Discounts (Hilton, Perkopolis, GoodLife Fitness, etc.)

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.