Chief Enthusiast/General Manager - Franchise

Hilton Worldwide, Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in hospitality is seeking an experienced hotel manager to oversee daily operations, enhance guest satisfaction, and drive financial performance. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and the ability to maintain high standards of service and safety. This role requires collaboration with various departments and community relations to ensure a positive experience for guests and staff alike.

Qualifications

• 5-10 years in management at a full-service, luxury, or resort hotel.
• Fluency in English required; other languages preferred.

Responsibilities

• Manage daily hotel operations and ensure staff compliance with policies.
• Achieve OSS goals and oversee guest services.
• Develop and monitor financial and operational plans.

Skills

Problem-solving

Organizational

Motivating

Training

Strong math

Reading

Writing

Education

Bachelor’s degree in Hotel Administration

Bachelor’s degree in Business Administration

Job description

Job Requirements

• Manage daily hotel operations: Organize work, communicate goals, assign tasks, and ensure staff compliance with policies. Address staffing actions and report serious issues to management.
• Financial performance: Meet or exceed GOP and flow-through goals, maximize room revenues, and plan for market shifts.
• Planning and budgeting: Develop and monitor financial, operational, sales, and marketing plans aligned with corporate objectives. Control expenses and labor costs, and generate departmental commentary.
• Capital improvements: Execute capital expenditure plans to enhance hotel assets and brand loyalty.
• Guest satisfaction: Achieve OSS goals, oversee guest services, resolve complaints, and implement VIP programs.
• Food and beverage: Meet profitability and revenue goals through optimal space use and cost management, adhering to brand standards.
• Audits and controls: Succeed in internal audits and CSA, manage receivables, and minimize bad debt.
• Facility standards: Maintain quality, cleanliness, and safety standards, and implement preventative maintenance.
• Employee engagement: Promote participation in surveys, develop programs, and foster a positive work environment.
• Staff development: Set performance goals, provide feedback, develop succession plans, and ensure proper training and resources.
• Safety and security: Maintain a safe environment, meet safety goals, and comply with standards.
• Community relations: Build rapport with local contacts and promote teamwork across departments.
• External interactions: Engage with guests, owners, vendors, regulatory agencies, and community groups.
• Additional duties: Assist with other responsibilities as assigned.

Work Experience

Education

• Bachelor’s degree in Hotel Administration, Business Administration, or equivalent.

Experience

• 5-10 years in management at a full-service, luxury, or resort hotel. Fluency in English required; other languages preferred.

Other skills

• Strong math, reading, and writing abilities.
• Problem-solving, organizational, motivating, and training skills.
• Availability to work nights, weekends, holidays as needed.

Physical Requirements

• Ability to lift up to 25 pounds, remain stationary, handle objects, and perform bending or stooping.
• Ability to interact effectively with guests and staff.