Chief Business Analyst - IT Wealth

National Bank of Canada; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Chief Business Analyst to lead IT Delivery Wealth Management initiatives in an Agile squad. You will partner with business lines and IT teams to plan, map, and optimize end-to-end processes, and to design detailed requirements with traceability across functional, non‑functional, and informational aspects.

You will model current and target processes, conduct impact analyses, and lead workshops with diverse stakeholders.

Qualifications

• University degree in a related field with several years of experience.
• Experience in end-to-end transformation of business processes and change management.
• Knowledge of BPMN, Lean and business process mapping.
• Experience with testing scenarios and user support.
• Strong strategic thinking, analytical, and communication skills.
• Knowledge of Agile methods (Scrum, Kanban, SAFe) and Jira/Confluence.

Responsibilities

• Support product owners, business line partners and IT teams in their decision‑making and deliveries.
• Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables.
• Lead workshops with multiple stakeholders with varied levels and expertise.
• Model current and target processes based on the Bank's existing mapping practices.
• Carry out high level and detailed impact analyses on all angles of processes, with the help of experts.
• Know and apply best practices to identify, articulate, classify and write business requirements, stakeholder requirements and solution requirements (functional, non‑functional, informational, transitional), understand the links between them and ensure their traceability (traceability matrix).
• Define and identify user test scenarios and support users with operational transfer.
• Make proposals for change management strategies for users of the solution.

Skills

Business analysis

Stakeholder engagement

Process improvement

Change management

Requirements management

Analytical thinking

Agile methods

Strategic thinking

Education

University degree

Tools

Jira

Confluence

Job description

As a Chief Business Analyst in the IT Delivery Wealth Management - ADVICE train team at National Bank, you'll liaise with business teams and delivery teams.

You'll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you'll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization.

• Support product owners, business line partners and IT teams in their decision‑making and deliveries
• Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables
• Lead workshops with multiple stakeholders with varied levels and expertise
• Model current and target processes based on the Bank's existing mapping practices
• Carry out high level and detailed impact analyses on all angles of processes, with the help of experts
• Know and apply best practices to identify, articulate, classify and write business requirements, stakeholder requirements and solution requirements (functional, non‑functional, informational, transitional), understand the links between them and ensure their traceability (traceability matrix).
• Define and identify user test scenarios and support users with operational transfer
• Make proposals for change management strategies for users of the solution.

Your team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

As part of the IT Delivery Wealth Management, you'll be on a large team of colleagues, and you'll report to the Asset Manager. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on‑the‑job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

• University degree in a related field and several years of relevant experience
• Business analysis skills in a tech‑based ecosystem
• Experience in the end‑to‑end transformation of business processes, change management and continuous improvement
• Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
• Experience with testing scenarios and user support
• Ability to think strategically, analytical, synthesis and communication skills
• Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, ...)

As a Chief Business Analyst in the IT Delivery Wealth Management - ADVICE train team at National Bank, you'll liaise with business teams and delivery teams.

You'll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you'll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization.

Your job

• Support product owners, business line partners and IT teams in their decision‑making and deliveries
• Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables
• Lead workshops with multiple stakeholders with varied levels and expertise
• Model current and target processes based on the Bank's existing mapping practices
• Carry out high level and detailed impact analyses on all angles of processes, with the help of experts
• Know and apply best practices to identify, articulate, classify and write business requirements, stakeholder requirements and solution requirements (functional, non‑functional, informational, transitional), understand the links between them and ensure their traceability (traceability matrix).
• Define and identify user test scenarios and support users with operational transfer
• Make proposals for change management strategies for users of the solution.

Your team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

As part of the IT Delivery Wealth Management, you'll be on a large team of colleagues, and you'll report to the Asset Manager. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on‑the‑job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

• University degree in a related field and several years of relevant experience
• Business analysis skills in a tech‑based ecosystem
• Experience in the end‑to‑end transformation of business processes, change management and continuous improvement
• Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
• Experience with testing scenarios and user support
• Ability to think strategically, analytical, synthesis and communication skills
• Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, ...)

Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills: Banking, Business Impact Analysis, Business Process Improvement, Business Process Mapping, Change Management, Communication, Critical Thinking, Detail-oriented, Information Analysis, Listening, Meeting facilitation, Organization Skills, Problem Solving, Requirements Management, Testing

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!