Chef(fe), Programme de Soutien aux Patients (Temporaire 18 mois) | Patient Support Programs Man[...]

CA30 (FCRS = CA030) SANDOZ CANADA INC.; Saint Hubert; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Minimum of four weeks’ vacation

Paid time off

Generous group insurance coverage

Employee and family assistance

Career enhancement opportunities

Telemedicine services

Job summary

CA30 (FCRS = CA030) SANDOZ CANADA INC. is seeking a professional to manage patient support programs. Responsibilities include collaborating with brand teams, managing budgets, and ensuring compliance with guidelines.

Essential qualifications include a university degree in healthcare or business administration and extensive experience in patient support. This position requires fluency in both French and English, and offers a hybrid work model along with generous employee benefits.

Qualifications

• 7 to 12 years of experience in patient support programs or a similar field.
• Minimum of 7 years of experience in indirect team management.
• 5 to 7 years of project‑management experience.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Collaborate with brand teams to define program services.
• Support or lead implementation of new services.
• Identify and manage third‑party partners for program administration.
• Define quality standards and KPIs for programs.

Skills

Fluency in oral and written French

Fluency in oral and written English

Project management

Budget management

Strong proficiency in MS Office Suite

Team player

Strategic thinking

Organizational skills

Education

University degree in healthcare or business administration

Tools

CRM (SAP‑based)

Job description

Your Key Responsibilities

• Collaborate with brand teams to define program services, including financial assistance and copay strategies, as well as clinical, administrative, and educational activities.
• Support or lead the implementation of new services, internally or through third‑party providers, covering planning, design, management, build and launch, and ensure adequate staffing for operational support.
• Identify, select and manage third‑party partners for program administration and operations.
• Define quality standards and key performance indicators (KPIs) for programs to maximize success and oversee vendors.
• Manage ongoing program budgets.
• Ensure compliance with internal, global, provincial and Canadian federal guidelines and procedures.

Essential Requirements

• University degree in healthcare (pharmacist, nurse) or business administration.
• 7 to 12 years of experience in patient support programs or a similar field, including distribution and specialty pharmacy activities, patient care coordination, operational workflows, and knowledge of managed care.
• Understanding of the Canadian market‑access environment.
• Minimum of 7 years of experience in indirect team management.
• 5 to 7 years of project‑management experience.
• Experience in budget management.
• Strong proficiency in the MS Office Suite.
• Fluency in oral and written French is mandatory.
• Fluency in oral and written English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.
• Team player able to work effectively in a matrix organization.
• Patient‑ and healthcare‑professional‑focused.
• Strategic thinking.
• Ability to manage multiple projects simultaneously, with strong organizational, time‑management, and prioritization skills to meet deadlines.
• Innovative and solution‑oriented mindset.
• Ability to navigate ambiguity.
• Strong work ethic.
• Excellent written and verbal communication skills, including presentation abilities.

Desirable Requirements / Assets

• Experience with CRM (SAP‑based).
• Based in the Greater Montreal area.

Benefits

• Minimum of four weeks’ vacation.
• Paid time off in addition to annual vacation and statutory holidays.
• Generous and flexible group insurance coverage through a private plan.
• Employee and family assistance.
• Hybrid work formula offered.
• Telemedicine services.
• Career enhancement and development opportunities, including learning, training, and professional recognition.
• Sandoz Canada is proudly certified as a Great Place to Work! Learn more about the certification.