Chat Specialist, Contact Centre - Remote - Bilingual

Canadian Imperial Bank of Commerce; Quebec; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading bank in Canada is seeking a Bilingual Chat Specialist to join their Contact Centre team. This remote role involves providing exceptional client service, managing inquiries, and ensuring a seamless online banking experience. The ideal candidate will have strong communication skills, a client-first attitude, and the ability to multitask effectively. Join a team that values trust, teamwork, and accountability while enjoying competitive compensation and growth opportunities.

Benefits

Competitive compensation

Benefits and wellbeing support

Recognition programs

Qualifications

• Typing speed of at least 50 WPM.
• Fluent in French and English.
• Client-first attitude and goal-oriented.

Responsibilities

• Responding to customer inquiries and complaints.
• Providing support via written platforms.
• Managing client accounts and products.

Skills

Client Service

Problem Solving

Multitasking

Communication

Job description

Chat Specialist, Contact Centre - Remote - Bilingual

Chat Specialist, Contact Centre - Remote - Bilingual

Apply locations: Quebec, VIRTUAL | Time type: Full time | Posted on: Posted Yesterday | Time left to apply: End Date: June 27, 2025 (30+ days left to apply) | Job requisition id: 2512166

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll join CIBC’s Chat & Social Media Contact Centre team. As a Bilingual Chat Specialist, you’ll play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You’ll ensure an optimal client experience when using our online and mobile banking channels. You’ll be responding to customer inquiries, complaints, guidance, and troubleshooting.

The start date for this role is August 4th, 2025. Our Contact Centre is open Monday to Friday, from 7:00 am to Midnight, and Saturday and Sunday from 9:00 am to 6:00 pm. This is a full-time, shift-oriented role, and we expect you to be flexible within these hours, including evenings, weekends, and holidays.

At CIBC, we enable the most effective work environment for you to thrive in your role. You can perform all activities remotely and will only be required to attend on-site occasionally.

We have an Agent@Home remote work program. All employees must meet the program requirements and be able to attend your primary work location within two hours’ notice for business purposes.

Agent @ Home Program Requirements:

• Ability to work independently in a private, quiet workspace.
• Wired internet connection supporting high-quality calls with minimum speeds of 15 Mbps download and 10 Mbps upload.
• Satellite internet providers are prohibited due to call quality and stability issues.

How You’ll Succeed

• Client Service Skills: Provide support via written platforms, manage client accounts and products, and connect on a personal level to ensure a meaningful experience.
• Problem Solving: Engage with clients, ask questions, and take accountability for resolving issues, knowing when to seek help.
• Multitasking: Manage up to two chats simultaneously to address client concerns.
• Communication: Demonstrate strong professional written communication skills.

Who you are

• Typing speed of at least 50 WPM.
• Client-first attitude, engaging purposefully to find solutions.
• Care about people, respect diverse perspectives, and learn from others.
• Goal-oriented, motivated to achieve and deliver your best.
• Live our values: trust, teamwork, and accountability.
• Fluent in French and English to support operations outside Québec, Canada.

What CIBC Offers

We prioritize your goals, recognize your strengths, and create opportunities for growth, including competitive compensation, benefits, wellbeing support, and recognition programs.

*Subject to program terms and conditions.

What you need to know

• We are committed to inclusion and accessibility. Contact us at [e-mail] for accommodations.
• You must be legally eligible to work in the specified location(s) and have the necessary permits.
• Assessment tests may be required during the application process.

Expected End Date: 2026-08-03

Job Location: Quebec VIRTUAL

Employment Type: Regular

Weekly Hours: 37.5

Skills: Call Center, Customer Service, Teamwork

At CIBC, we help clients, employees, and shareholders achieve their goals. Our culture is based on trust, teamwork, and accountability. Join us and be part of a community dedicated to excellence and making a difference.