Change Management Specialist - Contract 6-9 months

Trojan Technologies; London; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Trojan Technologies is seeking a Change Management Specialist to lead change planning, stakeholder engagement, communications, and training readiness for a business transformation and ERP Cloud implementation. The role partners with project leaders, managers, and stakeholders to prepare teams for new processes and minimize resistance while driving adoption and sustainment.

The ideal candidate will develop change strategy, manage readiness activities, and coordinate communications and training to

Qualifications

• Post-secondary education in business, HR, communications, organizational development, information systems, or related field.
• Experience leading change management for business transformation, ERP, technology, process, or operating model initiatives.
• ERP Cloud implementations and large-scale system adoption experience preferred.
• Proficiency with Microsoft Office; collaboration, learning, survey, or project management tools is an asset.

Responsibilities

• Develop and manage the change strategy, roadmap, and workplan for the business transformation / ERP Cloud implementation, using ADKAR as a framework.
• Create and execute audience-specific communication plans and stakeholder engagement activities to sustain alignment.
• Lead the training and user enablement plan, including needs analysis, role mapping, and learning content creation.
• Maintain change deliverables and integrate activities with the project plan, providing concise status updates to governance.

Skills

Change management

Stakeholder engagement

Communication skills

Training readiness

ADKAR

Education

Bachelor’s degree in business/HR/communications/OD/IS

Tools

Microsoft Office

Project management tools

Collaboration tools

Job description

Position Summary

Position Summary The Change Management Specialist leads change planning, stakeholder engagement, communications, training readiness, adoption, and sustainment for a business transformation. This role partners with project leaders, business stakeholders, people managers, and associates to prepare teams for new processes, systems, roles, and ways of working, while helping reduce resistance and drive successful adoption.

Detailed Role Responsibilities

Change Strategy, Planning, and Readiness

Develop and manage the change strategy, roadmap, and workplan for the business transformation / ERP Cloud implementation, using ADKAR as a practical framework to guide adoption planning and align activities to project milestones, business outcomes, and impacted stakeholder groups. Assess stakeholder impacts, readiness, resistance risks, role changes, process changes, and capability gaps; use ADKAR insights to identify where support is needed and translate findings into practical change actions. Drive business readiness activities, including readiness assessments, sponsor alignment, manager preparation, change champion engagement, UAT readiness, cutover readiness, go-live preparation, and hypercare transition to support Awareness, Desire, and adoption readiness. Track readiness, adoption, resistance, support themes, and sustainment risks across ADKAR milestones; elevate barriers with clear recommendations and follow-up actions.

Communications, Engagement, and Stakeholder Alignment

Create and execute audience-specific communication plans, messages, FAQs, leadership updates, presentations, and reinforcement communications that build Awareness, Desire, and sustained alignment. Partner with project leaders, Global Process Owners, functional teams, SMEs, people managers, and business representatives to ensure messages are accurate, timely, and aligned to business impacts and project decisions. Plan and facilitate engagement activities, including workshops, demos, feedback sessions, surveys, office hours, and change champion meetings to strengthen stakeholder commitment and prepare teams for adoption. Capture stakeholder feedback, questions, and concerns; identify themes and partner with project teams to resolve issues and improve adoption readiness.

Training, Adoption, and User Enablement

Lead the training and user enablement plan, including needs analysis, role mapping, learner groups, schedules, attendance tracking, training logistics, and feedback review to support Knowledge and Ability. Coordinate user enablement materials, including job aids, quick reference guides, process documentation, role-based learning content, FAQs, and support resources that help users apply new processes and systems effectively. Enable super users, change champions, people managers, and leaders with coaching materials, talking points, readiness guidance, practice sessions, and adoption support tools. Monitor training completion, user readiness, adoption feedback, and post-go-live support themes; coordinate refresher training and targeted support to reinforce adoption and close gaps.

Project Coordination, Documentation, and Continuous Improvement

Maintain core change deliverables, including stakeholder maps, impact assessments, communication plans, training plans, readiness trackers, ADKAR/adoption metrics, resistance logs, and lessons learned. Integrate change activities with the project plan by managing timelines, dependencies, risks, actions, and deliverables with project managers and workstream leads. Prepare concise change status updates for governance and leadership, including progress, risks, readiness themes, adoption trends, and support needs. Identify opportunities to improve change effectiveness, simplify adoption, strengthen the user experience, and reinforce new ways of working after implementation.

Desired Behaviors and Qualifications

Veralto Core Behaviors

• Apply Insights – Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
• Instill Trust – Act with integrity, transparency, and accountability.
• Deliver Results – Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
• Win as a Team – Promote collaboration, empower diverse perspectives, and foster inclusion and well-being.

Role Specific Behaviors

Change Leadership and Business Readiness: Leads the people side of change by preparing stakeholders for new processes, systems, roles, and ways of working. Clear and Audience-Focused Communication: Converts technical, process, and project information into practical messages that help stakeholders understand what is changing, why it matters, and what they need to do. Stakeholder Partnership: Builds trust across business, functional, technical, and project teams; listens actively, resolves concerns, and supports alignment. Planning and Execution Discipline: Manages change plans, timelines, deliverables, dependencies, and actions with accuracy and urgency. Problem Solving and Adoption Focus: Identifies readiness gaps, resistance themes, and adoption barriers; recommends practical actions that support sustainable outcomes. Adaptability and Resilience: Responds positively to shifting priorities, evolving project requirements, and stakeholder feedback while maintaining professionalism, focus, and a solution-oriented mindset. Confidentiality and Professional Judgment: Handles sensitive project, business, and associate information appropriately, using discretion and sound judgment in communications, documentation and stakeholder interactions.

Qualifications

Post-secondary education in business, human resources, communications, organizational development, information systems, or a related field, or equivalent work experience. Demonstrated experience leading change management activities for business transformation, ERP, technology, process, or operating model initiatives. Experience with ERP Cloud implementations, digital transformation, business process change, or large-scale system adoption is strongly preferred. Strong organizational skills with the ability to manage multiple tasks, deadlines, stakeholders, and project deliverables. Strong communication skills with the ability to translate complex project, process, and system changes into clear, actionable messages for varied audiences. Proficiency with Microsoft Office applications; experience with collaboration, learning, survey, or project management tools is an asset. Ability to work effectively with cross-functional teams and build positive working relationships with business and technical stakeholders.

• PROSCI Certification in Change Management is an asset.

Location

Hybrid

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Health & Safety

Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required.

Unsolicited Assistance

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