Change Management Specialist

Public Health Ontario; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Change Management Specialist to lead and support vital organizational changes. In this pivotal role, you will develop and facilitate the adoption of new processes and tools, ensuring that teams are equipped for successful transitions. Your expertise in change management and organizational development will be essential in building strong stakeholder relationships and creating effective communication plans. This position offers an opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of organizational practices. If you are passionate about driving change and fostering team cohesion, this role is perfect for you.

Qualifications

• 5-7 years of experience in change management or organizational development.
• Bachelor's degree in relevant field required.

Responsibilities

• Lead and support organizational change initiatives and training.
• Develop and implement change management plans and communication strategies.

Skills

Change Management

Organizational Development

Communication Skills

Facilitation Skills

Analytical Skills

Interpersonal Skills

Education

Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field

Tools

MS PowerPoint

MS Word

MS Excel

Zoom

Skype

Teams

Job description

Change Management Specialist page is loaded

Change Management Specialist

Apply locations Toronto-661 University time type Full time posted on Posted 8 Days Ago job requisition id JR101481

Change Management Specialist

Location: Toronto-661 University

Department: Talent and Organizational Development

The Role:

The Change Management Specialist will be responsible to lead and support organizational and department change initiatives and change training. This role will develop and/or facilitate team adoption of new processes, structures, tools, and/or programs across the organization.

Key Responsibilities –

• Develop and implement change management plans that support employee adoption and transition across the area or organization.
• Build strong relationships with key stakeholders to complete needs analysis and tailor change solutions accordingly.
• Work with leaders to create clear, concise, and timely communication plans to keep employees informed and engaged during change efforts.
• Conduct change impact analysis regarding people, processes, and structures, providing insights and recommendations to mitigate risks.
• Apply organizational development principles to assess team readiness, team cohesion and effectiveness and provide solutions to support team adaptation to change and transition.
• Design and lead team facilitation sessions to help departments navigate change, improve team dynamics, and align around new goals and processes.
• Create training materials, deliver workshops, and provide training and facilitation support to ensure employees are equipped for change.
• Develop project plans, work back schedules, roadmaps and communication plans for the launch of new change initiatives and change supports provided.
• Develop and implement solutions supporting sustainability of change initiatives and mitigating resistance to change.
• Track and measure the effectiveness of change initiatives, making necessary adjustments to improve outcomes.

Knowledge and Skills –

• Understanding of adult education and organizational development principles, team models, and leadership styles with the ability to incorporate these into solution design, leveraging appropriate modalities (blended learning).
• Strong communication, interpersonal, and partnership building skills to work collaboratively and build consultative relationships across the organization.
• Proven ability to facilitate team-building sessions and intact team interventions.
• Analytical and problem-solving skills to assess the impacts of change and develop practical solutions.
• Strong technical fluency with the ability to use a variety of virtual platforms (e.g., Zoom, Skype and Teams) and MS Applications (e.g., PowerPoint, Word, Excel, etc.) supporting change and organizational development work.
• Attention to detail, ensuring consistency, flexibility and sustainability of materials.

Education and Experience –

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• 5 to 7 years of experience in change management, organizational development, or related roles, supporting change initiatives and adoption across health care or public sector organizations in a unionized environment.
• Certification in change management (e.g., PROSCI) is preferred.

Attributes and Competencies-

• Supports the Manager Talent and Organizational Development to develop content related to developing policies, programs and procedures.
• Presentation skills to deliver and encourage adoption of change and change programs across the organization.
• Facilitation skills to deliver in-person and remote learning.
• Corresponds with external providers as required.
• Communicates verbally and in writing with employees, managers, etc. on information and decisions related to talent programs and policies.
• Develops working relationships with internal clients and external partners to solicit input, and to ensure issues are effectively managed and resolved, risks are identified and expectations are met.
• Prepares statistical reports or documents related to the monitoring and measuring of effectiveness of programs.
• Creates reports, briefing notes that are used by others to make an informed decision (i.e. for a course of action, to develop/approve a policy or a strategy to resolve an issue).
• Continuously monitors programs, compiles and analyzes information to ensure appropriate changes are considered when developing solutions or recommendations. Input is sought from HR employees, managers, and may also include external sources of data (i.e. researches best practices and identifies opportunities to integrate them into existing plans).
• Builds and maintains internal networks to promote collaboration, solicit information, feedback and/or participation to facilitate successful deliverables and the best HR outputs.
• Develops and sustains contacts with industry counterparts to build information exchange networks and maintain best practice knowledge.
• Monitors effectiveness of related programs; develops HR metrics for programs/initiatives to measure outcomes and responds to results by adapting programs if required.
• Supports the development of change management programs/resources across the organization.
• This role deals with issues or problems of varying degrees of complexity. Information is compiled for analysis used to identify appropriate solutions.
• Decisions on actions are based on legislative requirements, policies, or precedents. Some decisions may at times also be brought forward to the decision-maker (For e.g., HR Leadership) in partnership with the Manager, Talent and Organizational Development.
• Collects information on a developing internal trend, analyzes data, identifies problem employees/departments/managers and takes corrective action; develops policy and program recommendations for the organization.
• As a subject matter expert, provides consultation (advice, guidance, coaching) in partnership with the Manager, Talent and Organizational Development to the HR function, project teams and management as well.
• Collaborates primarily with Manager, Talent and Organizational Development or Director HR on Change Management initiatives/program.
• Collaborates with the HR System Advisor/HR Systems and Reporting Specialist on all technology related questions/feedback.
• Provides professional insight and knowledge in developing and maintaining programs, policies and practices.

Duration: Contract (Fixed Term), 12 month(s)

Hours of Work: Full time, 36.25 hours per week

Compensation Group: Individual Contributor

Posting Date: 01-2-2025

Closing Date:

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to [e-mail]. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.