Senior Labour and Employee Relations Advisor

Pacific Blue Cross; Burnaby; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible hours

4 weeks paid vacation

Extended health & dental

Pension plan (8% DC)

Retiree benefits

Onsite gym & cafeteria

Job summary

Pacific Blue Cross is seeking a permanent Senior Labour and Employee Relations Advisor to support a unionized workforce from the Human Resources team. You will advise leaders on labour relations, interpret collective agreements, manage grievances, and conduct workplace investigations, focusing on performance and attendance management, accommodations, and change.

You will build trusted relationships with leaders, employees, and union representatives, offering practical guidance and strategic

Qualifications

• Bachelor’s degree in Business with HR major or equivalent.
• 5–8 years of experience in Labour Relations in a unionized environment.
• Knowledge of labour relations, employment legislation and practice.

Responsibilities

• Advise leaders on labour relations, collective agreements interpretation, and investigations.
• Manage grievances, arbitration support, and performance/attendance matters.
• Support organizational change and return-to-work planning; collaborate with union representatives.

Skills

Stakeholder management

Influence leaders

Relationship builder

Coaching and guidance

Education

Bachelor’s degree in Business with HR major

CPHR designation (asset)

Job description

We are searching for a permanent Senior Labour & Employee Relations Advisor to join our Human Resources team.

In this role, you will serve as a trusted advisor to leaders across a highly unionized organization, providing expert guidance on labour relations, collective agreement interpretation, grievance management, workplace investigations, performance management, attendance management, accommodations, return-to-work planning, and organizational change.

We're seeking a seasoned labour relations professional with strong experience in unionized environments, including collective agreement administration, grievance resolution, arbitration support, employment legislation, and workplace investigations. You are a confident relationship builder who can influence leaders, collaborate effectively with union representatives, and provide practical solutions to complex employee relations issues.

During your first year, you will focus on building strong partnerships with leaders and union stakeholders, developing a deep understanding of the organization's labour relations environment, and establishing yourself as a trusted subject matter expert.

The ideal candidate is adaptable, solutions-oriented, and comfortable navigating complex situations where priorities can shift. You bring sound judgment, strong stakeholder management skills, and a proven ability to support leaders in a fast-paced labour relations environment.

If you have experience as a Labour Relations Advisor, Labour Relations Consultant, Labour Relations Specialist, Employee Relations Advisor, Senior HR Advisor, or HR Business Partner within a unionized environment, we'd like to hear from you.

• Position: Senior Labour and Employee Relations Advisor
• Location: Hybrid- 3 days in the office and 2 days work from home depending on the needs of the department ( 4250 Canada Wy, Burnaby, BC V5G 4W6)
• Compensation: PBC’s compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $90,000 - $120,000 per year, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community

• Hybrid work environment - 3 days in the office and 2 days work from home depending on the needs of the department.
• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

Key Ways This Position Makes an Impact

If you're passionate about labour relations and enjoy solving complex workplace challenges, this is an opportunity to make a meaningful impact in a highly unionized environment. In this role, you will help leaders confidently navigate employee and labour relations matters, strengthen union-management relationships, and influence positive workplace outcomes. Your expertise in collective agreement interpretation, grievance management, workplace investigations, and labour relations strategy will help reduce organizational risk, support fair and consistent decision-making, and foster an engaged and respectful workplace culture.

You will build trusted relationships with leaders, employees, and union representatives while providing practical guidance on performance management, attendance, discipline, accommodations, and organizational change.

Through your ability to coach, influence, and solve complex issues, you will play a key role in creating positive employee experiences and supporting the organization's long-term success.

Key Experiences You Bring To This Role

• Bachelor’s degree (or equivalent) in Business with a major in Human Resources, or equivalent discipline.
• 5 – 8 years of experience in a Labour Relations capacity, advising managers on all employee relations matters in a unionized environment including performance management, administrative and progressive discipline processes, grievance management, conflict resolution, and terminations.
• Extensive knowledge of labour relations and related employment legislation and practice

It’s preferred and considered an asset if you have:

• A Chartered Professional in Human Resources (CPHR) designation, or equivalent.