Change Management Lead

Collabera; Toronto; On-site; CAD 95,000 - 105,000; Full time

Job summary

Collabera in North York, ON is seeking a strategic leader at the intersection of Change Management, Workforce Planning, and Workforce Analytics. You will shape workforce strategies, influence labor decisions, and partner with executives to drive operational performance.

This role requires guiding multiple initiatives, supervising and developing teams, and translating complex data into executive-ready narratives for stakeholders and store operations.

Qualifications

• Proven experience in change management—leading organizational change and adoption
• Strong background in workforce planning, labor strategy, or workforce analytics
• Exceptional communication and storytelling skills—translate data into executive narratives
• Demonstrated ability to influence without direct authority across cross-functional teams
• Project management experience with multiple workstreams and accountability
• Bachelor's degree in HR, Business Administration, or related field

Responsibilities

• Lead organizational change initiatives and assess readiness across the business
• Develop communication and adoption strategies for upcoming changes
• Ensure field leaders and associates are prepared for change
• Drive adoption from senior leadership to frontline teams
• Support labor planning strategies and workforce optimization initiatives
• Analyze staffing requirements and workforce trends across stores
• Translate analytics into actionable business insights for decision-making
• Apply activity-based labor models, labor standards, and forecasting knowledge
• Collaborate with HR and business leaders on workforce decisions
• Track timelines, manage multiple workstreams, and monitor milestones
• Identify risks and dependencies, ensure accountability, drive execution and delivery
• Partner with HR, Store Ops, Merchandising, and Field Leadership to present insights
• Translate complex workforce data into executive-ready narratives

Skills

Change management

Workforce planning

Workforce analytics

Workforce engineering

Project management

Stakeholder management

Communication

Storytelling

Influence

Education

Bachelor's degree in HR, Business Administration, or related field

Job description

Location - North York, ON M3C 3N6 (Onsite)

Job Type - Full-Time

Salalry - $95K to $105K per annum

Role Overview

This is a strategic leadership role sitting at the intersection of Change Management, Workforce Planning, Workforce Analytics, Workforce Engineering, Project Management, Business Operations, and Stakeholder Management. The roleis responsible forleading organizational change,optimizingworkforce strategies, influencing labor decisions, and helping business leaders make data-driven decisions that improve operational performance.

The individual must lead in the truest sense of leadership: creating direction,supervisingand developing team members, driving execution across multiple initiatives, and galvanizing stakeholders from executive leadership to frontline operations. This is not a project management role — it requires strategic influence and measurable organizational impact.

Day-to-Day Responsibilities

Change Management

• Lead organizational change initiatives and assess readiness across the business
• Understand upcoming business changes and develop communication and adoption strategies
• Ensure field leaders and associates are prepared for change,demonstratingempathy throughout
• Drive adoption from senior leadership down through frontline teams

Workforce Planning

• Support labor planning strategies and drive workforce optimization initiatives
• Analyze staffing requirements and workforce trends across stores
• Helpdeterminehow labor should beallocatedand partner with HR and business leaders on workforce decisions

Workforce Analytics

• Serve as the analytical backbone of workforce decision-making
• Analyze workforce and labor data toidentifytrends and opportunities
• Translate analytics into actionable business insights and use data to influence decision-making
• Apply knowledge of activity-based labor models, labor standards, and workforce forecasting
• Understand store-level activities (truck unload, replenishment, merchandising, customer service, selling) and how labor models are built around them
• Support productivity measurement and workforce forecasting initiatives

Project Management

• Track timelines, manage multiple workstreams, and monitor progress against milestones
• Identifyrisks and dependencies, ensure accountability, and drive execution and delivery

Stakeholder Management & Communication

• Partner with HR, Store Operations, Merchandising, and Field Leadership (RVPs, District Managers, Store Managers)
• Present workforce insights and recommendations to senior leadership
• Take complex workforce analytics and translate them into business language — convert numbers into stories
• Simplify technical concepts from workforce engineers and data teams for general audiences and executive stakeholders

Must-Have Qualifications

• Proven experience in change management — leading organizational change, assessing readiness, and driving adoption
• Strong background in workforce planning, labor strategy, or workforce analytics
• Exceptional communication and storytelling skills — ability to translate data and technical concepts into executive-ready narratives
• Demonstrated ability to influence without direct authority and drive alignment across cross-functional stakeholders
• Project management experience with the ability to manage multiple workstreams and hold teams accountable
• Bachelor's degree in HR, Business Administration, or a related field

Nice-to-Have / Outstanding Qualities

• Experience with workforce engineering concepts (activity-based labor models, labor standards, productivity measurement)
• PMP certification
• Experience with Cloud or similar data environments
• Background in retail operations

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.