Certification Specialist - Bilingual (English & French), Toronto, ON

Total System Services; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading payments technology company is seeking a Technical Support Specialist to provide support for new products and integrations. This remote position offers an opportunity to work with cutting-edge technology and collaborate with a diverse team. Candidates should have a college degree, strong communication skills, and a minimum of 6 years of relevant experience. Bilingual candidates in French and English are preferred.

Qualifications

• Minimum of 6 years of experience in a similar role.
• Knowledge of credit card operations and regulations.

Responsibilities

• Provide technical support for new products and integrations.
• Develop relationships with POS developers and third-party processors.
• Prepare and execute customized POS test scripts.

Skills

Bilingual

Communication

Problem-Solving

Education

College degree in Business, Administration, IT

Job description

Employer Industry: Payments Technology Solutions

Why consider this job opportunity:

1. Opportunity for a competitive salary with a focus on performance and growth
2. Remote position available, allowing for flexibility in your work environment
3. Engage in cutting-edge payment technology with a dynamic and innovative team
4. Chance to act as a Subject Matter Expert and influence product development
5. Collaborate with a diverse range of professionals and enhance your technical skills
6. Supportive work culture that encourages continuous improvement and learning

What to Expect (Job Responsibilities):

1. Provide technical support for new products and integrations to merchants and the product group
2. Develop and manage relationships with POS developers and third-party processors
3. Prepare and execute customized POS test scripts, ensuring compliance with payment requirements
4. Analyze and report defects during the testing phase, assisting in the resolution of issues
5. Provide training and create documentation for certified solutions across business units

What is Required (Qualifications):

1. College degree in Business, Administration, IT, or a related field
2. Minimum of 6 years of experience in a similar role
3. Bilingual in French and English
4. Strong communication and writing skills for clear reporting and specification
5. Knowledge of credit card operations and regulations, including Visa, MasterCard, and AMEX

How to Stand Out (Preferred Qualifications):

1. Familiarity with Tandem and Base-24 systems
2. Proven problem-solving and investigation skills
3. Ability to manage multiple projects under tight deadlines
4. Strong attention to detail and ownership of work

#PaymentsTechnology #RemoteWork #TechnicalSupport #CareerGrowth #BilingualOpportunities

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About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.