Catering Supervisor

COMPASS GROUP CANADA; Fredericton; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

COMPASS GROUP CANADA in Fredericton, NB is seeking a Catering Supervisor to lead on-site events and manage staff, timelines, and service for plated dinners.

You will coordinate with clients and Sales Managers, ensure presentation and serving standards, and maintain food safety and cleanliness from setup to closeout. Open to mornings/evenings; requires Food Handler and ServSafe style certificates and 4+ years in catering management.

Qualifications

• Minimum 4 years of catering or hospitality management experience.
• Open availability for morning and evening events.
• Excellent customer service and staff leadership.
• Ability to read event orders and coordinate deliveries.
• Strong conflict resolution and organizational skills.

Responsibilities

• Lead on-site staff and manage timelines for event setups and service.
• Engage with clients and Sales Managers to maintain rapport during events.
• Ensure food is presented, served, and displayed per standards.
• Log food temperatures, load vans, and drive to event locations.
• Coordinate staff schedules to deliver, serve, and clear functions on time.
• Maintain calm under pressure and exercise quick, efficient decision making.
• Ensure post-event clean-up, inventory, and storage compliance.

Skills

Leadership

Customer service

Multitasking

Problem solving

Communication

Education

Food Handler Certificate

Responsible Beverage Service Certificate

Job description

How you will make an Impact: Our Catering Supervisors are the face of the company for on-site events. This position requires a very special skill set and personality. Managing a catered event requires solution-based thinking, speed and sense of urgency while following timelines, as well as attention to detail for service floor plans and table maps for plated dinners. This is a leadership role that requires managing the on-site staff and keeping everyone on task, while also overseeing the entire scope of service and liaising with our clients.

As a Catering Supervisor you will:

• The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
• Engaging with clients and Sales Managers and maintaining a rapport while running events.
• Ensure all food is presented, served, and displayed per standards.
• Log and maintain food temperatures
• Loading vans with catering supplies and ensuring all items are accounted for
• Driving to event locations
• Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion
• Maintaining a calm demeanor while under pressure.
• Quick, efficient decision making
• Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks
• Return food and beverages, serving equipment and utensils to catering facility
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations

About you:

• Must drive and have a valid BC Driver's Licence.
• You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
• Open availability to work both morning and evening events.
• Min. 4 years of catering or hospitality management, supervisory experience.
• Excellent customer service skills.
• Able to accurately read event orders and organize deliveries for the day
• Adept at conflict resolution.
• Advanced problem solving and delegating skills
• Confident leadership qualities including staff motivation, staff direction
• Ability to follow and maintain written and oral directions for timelines and room setups
• Ability to work independently or as part of a team
• Extremely well organized and efficient; able to multi-task
• Good attention to detail
• Physical ability to carry out the duties of the position