Catering Services Manager

Aramark; Ottawa; On-site; CAD 68,000 - 73,000; Full time

Job summary

Aramark is seeking a Catering Hospitality Services Manager in Ottawa to lead the catering team across arenas, concerts, and VIP suites, directing events from planning through final payment. You will coordinate menus, staffing, and service levels to meet expectations and budgets.

The role emphasizes strong leadership, client relations, and revenue forecasting with a focus on safety, compliance, and quality in both event and non-event days. Strong experience in high-volume hospitality is required.

Qualifications

• Minimum of 5 years of management experience in a high volume events, hospitality and catering preferred.
• Requires a bachelor's degree or equivalent experience.
• Previous experience within Aramark is an asset.
• Available to work event-based hours.
• Advanced computer skills, including inventory controls (Yellow Dog Inventory System) & POS systems (Shift4 Canopy) as asset.
• Must have excellent communications skills – both written & verbal.
• Complete Food Handlers and Alcohol Service Certifications as required.
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods of time.
• Valid driver’s licence and access to own vehicle required.
• Knowledge of French is an asset.

Responsibilities

• This role requires flexible availability for early mornings, evenings, weekends and holidays based on event requirements.
• Develop and complete catering solutions to meet customers’ needs.
• Develop and maintain effective client and customer rapport.
• Deliver consistent quality in planning and carrying out events.
• Facilitate the delivery of prepared food and set up of events crafted from banquet event order.
• Assist clients in planning special events and providing creative solutions to clients' needs.
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation.
• Create & distribute completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event.
• Responsible for delivering on F&B and labor targets.
• Responsible for execution of catering events of varied size and scope including staffing and management.
• Produce, monitor and track effective revenue forecasting as per timelines, and communicate forecasts to the Director of Suites + Catering Hospitality and Unit Controller.
• Ensure accurate reporting of all catering related revenue, expenses, inventory and receivables within required timelines.
• Plan, Forecast, Schedule and budget based on required service needs.
• Recruit, train, schedule and develop team members.
• Ensure compliance with all food, occupational, and environmental safety policies.
• Actively and consistently coaches and develops the Catering team, utilizing their team strengths and helping improve within the scope of their roles.
• Ensures each area has created and implemented the required operating procedures, checklists, schedules, payroll and other control measures and consistently follows up to confirm compliance.
• Assist with catering menu development and implementation in coordination with the Director Suites + Catering Hospitality and the Executive Chef.

Skills

Leadership

Event management

Communication

Budgeting

Inventory controls

POS systems

Food safety

Team training

French

Education

Bachelor's degree or equivalent experience

Tools

Yellow Dog Inventory System

Shift4 Canopy

Job description

Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special events at the location. This position will lead the Catering team to execute events or catering delivery requests from introductions to final payment in line with customer expectations and service standards. The scope of this role oversees all aspects of internal and external client events which take place both event & non-event days, assists with game day planning for Brookstreet Lounge & Ice Level Bar, all Team related services for both NHL & PWHL teams, as well as backstage catering operations for concerts and other events as required.

Job Responsibilities

• This role requires flexible availability for early mornings, evenings, weekends and holidays based on event requirements
• Develop and complete catering solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Deliver consistent quality in planning and carrying out events
• Facilitate the delivery of prepared food and set up of events crafted from banquet event order
• Assist clients in planning special events and providing creative solutions to clients' needs
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
• Create & distribute completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event
• Responsible for delivering on F&B and labor targets
• Responsible for execution of catering events of varied size and scope including staffing and management
• Produce, monitor and track effective revenue forecasting as per timelines, and communicate forecasts to the Director of Suites + Catering Hospitality and Unit Controller
• Ensure accurate reporting of all catering related revenue, expenses, inventory and receivables within required timelines
• Plan, Forecast, Schedule and budget based on required service needs
• Recruit, train, schedule and develop team members
• Ensure compliance with all food, occupational, and environmental safety policies
• Works with management team to recognize great performance and handle corrective action where required
• Actively and consistently coaches and develops the Catering team, utilizing their team strengths and helping improve within the scope of their roles
• Ensures each area has created and implemented the required operating procedures, checklists, schedules, payroll and other control measures and consistently follows up to confirm compliance.
• Assist with catering menu development and implementation in coordination with the Director Suites + Catering Hospitality and the Executive Chef

Training

Responsible for completing on-line training modules as required and ensuring all F&B employees do the same. Training Includes, but not limited too;

• Aramark Business Conduct Policy
• Aramark SAFE Commitment
• Accessibility for Ontarians with Disabilities (AODA)
• AODA, the integrated Accessibility Standards
• Advanced Food Safety Training
• Back and Lifting Safety Training
• Occupational Safety Training
• Workplace Hazardous Materials Information System (WHMIS)
• Violence and Harassment in the Workplace
• AGCO Alcohol Policy

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 5 years of management experience in a high volume events, hospitality and catering preferred
• Requires a bachelor's degree or equivalent experience
• Previous experience within Aramark is an asset
• Available to work event-based hours
• Advanced computer skills, including experience in inventory controls (Yellow Dog Inventory System) & POS systems (Shift4 Canopy) as asset.
• Must have excellent communications skills – both written & verbal
• Complete Food Handlers and Alcohol Service Certifications as required
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods of time
• Valid driver’s licence and access to own vehicle required
• Knowledge of French is an asset

#ACAN200

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

The pay range for this position is $68,000.00 - $73,000.00.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.