Catering Lead

Aramark Canada; Ottawa; On-site; CAD 19,000 - 30,000; Full time

Job summary

Aramark Canada is seeking a Seasonal Hourly Catering Lead in Ottawa to join our dynamic catering team. You will supervise banquet and event service, guide staff, and ensure adherence to Aramark standards across multiple locations.

Responsibilities include coordinating event setups, teardowns, and flawless service delivery while maintaining safety and quality. The role requires strong guest service, VIP handling, and flexibility for a fast-paced environment, including weekends and holidays.

Qualifications

• 1-year supervisory experience required.
• Must read, write, and understand verbal instructions in English.
• Strong time management and organizational skills.
• Strong communication & organizational skills.
• Ability to maintain emotional control in high-stress situations.
• Excellent guest service and VIP client management.
• Well-groomed and professional attire per Aramark standards.
• SMART SERVE certification required.
• Knowledge of Micros POS and Eigen payment Systems is an asset.

Responsibilities

• Lead and execute banquet and catering events with direction from Catering Manager.
• Provide hands-on guidance to the catering team with positive motivation.
• Monitor and ensure service complies with Aramark policies and Health & Safety standards.
• Oversee and assist in all event set-ups and teardowns.
• Assist in delivering events and hospitality across multiple locations per Banquet Event Orders.
• Maintain serving schedules and ensure timely delivery and service of food.
• Ensure tables, buffets, bars and service areas are clean and set to standard.
• Perform supervisory tasks and ensure opening/closing duties are followed.

Skills

Supervisory experience

English fluency

Time management

Communication skills

Health & safety awareness

VIP guest service

Microsoft Office

Micros POS

Eigen payments

Tools

Microsoft Office

Micros POS

Eigen payments

Job description

Job Description

Seasonal Hourly Catering Lead position is a key role in our Catering Team.

Seasonal Hourly Catering Lead position is a key role in our Catering Team.

Under general supervision of the Catering Manager, Catering Leads are responsible for assisting with all food and beverage services and quality throughout the catering department, including backstage catering, VIP events, bar service, in-house dining, team services etc.

They will be responsible for training new employees, overseeing event set-ups, service executions and teardowns, transporting equipment and food to in-house event spaces, and ensuring all Aramark Catering brand standards and initiatives are consistently achieved.

Job Responsibilities

• Lead and execute banquet and catering events with initial direction from Catering Manager
• Be a hands-on Lead providing guidance to the catering team with positive motivation and effective communication
• Monitor and take corrective action to ensure service complies with Aramark policies and procedures, as well as Health and Safety Standards
• Oversee and assist in all event set-ups and teardowns
• Assist in the delivery of events and hospitality in multiple locations, by following the Banquet Event Orders and Riders
• Maintain all serving schedules as stipulated on the Banquet Event Orders; ensure that all food items are delivered and served in a timely manner
• Ensure tables, buffets, bars and service areas are kept clean and set accordingly based off Aramark Catering standards and proper procedures
• Complete supervisory tasks as required, as well as ensuring all staff follow and execute opening & closing duties
• Uphold and Maintain food production, that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Ensures all catering storage areas are kept clean and organized
• Maintain equipment and all other catering supplies
• Ability to understand and follow directions from the Manager/Director
• Ability to frequently lift, push, pull, or carry items up to 50lbs
• Ability to walk or stand for extended time periods
• Maintain and implement daily and monthly inventory counts, shift briefs, stock shortages, maintenance and wastage records
• Involves working with chemicals, heated equipment, steam and other risk conditions
• May be responsible for opening and closing of events during irregular hours unassisted

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• 1-year supervisory experience required
• Must read, write, and understand verbal instructions in English
• Strong time management and organizational skills
• Strong Communication & Organizational Skills
• Ability to maintain emotional control in high-stress situations
• Excellent Guest Service Skills with managing VIP Clientele and ability to work in a team environment Flexible schedule to work mornings, evenings, weekends, and holidays for NHL Hockey
• games, Ottawa Charge Hockey games, backstage catered events for concerts and other catered events as required
• Enjoys working in a lively, fast-paced environment
• Well-groomed and professional attire (follow Aramark standards for uniform and grooming)
• Ability to perform basic arithmetic
• Proficient with Microsoft Office Applications (Word, Excel)
• Must be SMART SERVE Certified
• Knowledge and previous experience with Micros Point of Sale System and Eigen payment Systems is an asset
• #ACAN150

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.