Catastrophe Claims Co-op - Winter 2027 Co-op/Intern

Kibbi Technologies Inc.; Mississauga; Hybrid; CAD 30,000 - 39,000; Part time

Benefits offered by this job

Hybrid work environment

Job summary

Definity is seeking a co-op student for Winter 2027 to join the Claims Team. You will turn data into meaningful insights and report trends using visualization tools, gaining exposure to catastrophe claims operations.

You will work with cross-functional partners and build skills in analytics, reporting, and team collaboration in a supportive environment. The role offers a hybrid work arrangement and development opportunities.

Qualifications

• Currently enrolled in a College or University program, preferably in Business Administration, Insurance, Finance, Communications, or a related field.
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• A positive attitude, willingness to learn, and strong customer-service mindset.

Responsibilities

• Coordinating and assigning claims to CAT team members based on established processes
• Maintaining and managing claim tracking spreadsheets and reports
• Preparing and sending documentation and forms to Underwriting partners
• Drafting and distributing correspondence and customer letters on behalf of the CAT team
• Monitoring and managing the CAT team mailbox, ensuring inquiries are directed appropriately and addressed in a timely manner
• Creating PowerPoint presentations and other supporting materials for team meetings, CAT events, and appraisal-related initiatives
• Assisting with data entry, reporting, and administrative tasks to support claim operations
• Supporting process improvement initiatives and helping the team maintain accurate records during high-volume catastrophe events

Skills

MS Office proficiency

Organizational skills

Time management

Attention to detail

Written and verbal communication

Independent yet collaborative

Customer-service mindset

Education

College or University program

Tools

Excel

PowerPoint

Outlook

Word

Job description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2027

Work term length: 4 month or 8 months

From classroom to co‑op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co‑op placement with a company that offers truly rewarding work and real‑life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co‑ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

You will be responsible for turning data into meaningful insights and reporting. The key will be understanding the claims data and report the trends using visualization tools. This opportunity will place you at the forefront of leveraging data visualization tools and strategize the transformation of data into insights within Definity Claims Team.

Your Responsibilities

• Coordinating and assigning claims to CAT team members based on established processes
• Maintaining and managing claim tracking spreadsheets and reports
• Preparing and sending documentation and forms to Underwriting partners
• Drafting and distributing correspondence and customer letters on behalf of the CAT team
• Monitoring and managing the CAT team mailbox, ensuring inquiries are directed appropriately and addressed in a timely manner
• Creating PowerPoint presentations and other supporting materials for team meetings, CAT events, and appraisal-related initiatives
• Assisting with data entry, reporting, and administrative tasks to support claim operations
• Supporting process improvement initiatives and helping the team maintain accurate records during high-volume catastrophe events

What do you bring to the role?

• Currently enrolled in a College or University program, preferably in Business Administration, Insurance, Finance, Communications, or a related field
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Strong attention to detail and a commitment to accuracy
• Effective written and verbal communication skills
• Ability to work independently while collaborating effectively with a team
• A positive attitude, willingness to learn, and strong customer-service mindset

What you'll gain:

• Exposure to Catastrophe Claims operations within the insurance industry
• Hands‑on experience supporting large‑scale weather and loss events
• Opportunities to enhance your analytical, organizational, and communication skills
• Experience working with cross‑functional teams including Claims, Underwriting, and Operational partners
• Mentorship and professional development within a collaborative team environment

Did you know?

• We care about our co‑ops: Definity’s co‑ops students are considered the best pipeline of talent for our full‑time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real‑life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work https://www.definityfinancial.com/sustainability/default.aspx!

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).