Casual - Media Services Assistant

University of Victoria; Victoria; On-site; CAD 43,000 - 64,000; Full time

Job summary

University of Victoria is seeking a Media Services Assistant to support classroom technology and event tech operations on campus. You will help set up and tear down equipment, assist with webcasting and videorecording, and coordinate delivery and pickup of rental gear.

Applicants should be able to perform physical tasks, hold a valid BC Class 5 Driver's License, and work both independently and as part of a team in a dynamic learning environment.

Qualifications

• Minimum 1 year of post-secondary education and familiarity with campus environments.
• Valid BC Class 5 Driver's Licence required.

Responsibilities

• Support classroom technology used to aid learning and teaching.
• Deliver, set up, and tear down event technology equipment.
• Provide equipment delivery/pickup and basic support for webcasting and videorecording.
• Maintain professionalism and assist customers (faculty and students).

Skills

Customer service

Troubleshooting

Teamwork

Independence

Reliability

Time management

Continuous learning

Education

Post-secondary education (1 year+)

BC Driver's License

Tools

Laptops & Desktops

iOS devices

Android devices

Classroom AV equipment

Job description

Reporting formally to the Team Lead, Media Services and receiving day-to-day guidance from the Media Services Clerk, the Media Services Assistant supports classroom technology used to aid learning and teaching on campus; event technology equipment rental delivery and pickup, event technology equipment setup and teardown; and provides support for Media services such as webcasting and videorecording services.

This position requires sufficient strength, stamina and coordination to perform related manual physical activities in order to set up, tear down, or repair equipment; a valid BC Driver’s License is required for the safe operation of motor vehicles to navigate the university and provide equipment as required in the delivery of Media services.

Skills

• This role requires excellent customer service skills, classroom technology troubleshooting abilities, the ability to work independently and on a team, reliability, initiative, time management capability, and continuous on the job learning.
• Strong attention to detail and ability to maintain concentration in a constantly interrupted, multi-tasking environment.
• Ability to remain calm and professional while problem solving in high-stress situations, often in view of large classrooms of faculty and students.
• Dedication to customer service including ability to be punctual.

University Systems’ Values are: Teamwork, Customer Satisfaction, Communication & Information Sharing, Continuous Learning, Improvement Coaching and Mentoring, Balance Home and Work, Accountability.

Specialized Knowledge/Education

• At least 1 year post-secondary education and familiarity with the post-secondary academic environment.
• Valid BC Class 5 Driver's License

Experience

A minimum of one year experience working in an event technology support related position for a post-secondary institution or comparable environment. Experience must include demonstrated working knowledge of common operating system based laptops, tablets and desktops; iOS and Android devices; and classroom technology used to aid learning and teaching.