Casual Library Assistant

London Public Library Board; London; On-site; CAD 28,000 - 40,000; Part time

Benefits offered by this job

On-site work

Job summary

London Public Library is seeking a Casual Library Assistant to provide excellent customer service, assist with technology, and support lending services. This on-site role supports 16 locations and may lead to permanent positions.

Applicants should have two years of post-secondary education, strong communication skills, and a comfort with technology and digital resources. The position requires on-call availability and a minimum of 25 hours per week.

Qualifications

• Two years of post-secondary education.
• Outstanding customer service skills.
• Ability to communicate effectively with customers.
• Ability to work independently and in a team.
• Comfort with using technology and digital resources.

Responsibilities

• Provide excellent customer service at all patrons and act as a key contact for London Public Library services.
• Assist patrons with technology and access to digital resources.
• Provide information, reference and readers’ advisory services.
• Assist patrons with lending and circulation duties.

Skills

Customer service

Communication

Teamwork

Tech proficiency

Education

Two years post-secondary education

Tools

Computer software

Scanners

Photocopiers

Research databases

iPads/e-readers/smartphones

Digital collection

Job description

Posting Date: August 13, 2026
Closing Date: August 28, 2026
Position Type: Casual, as needed
Department/Branch: Casual Pool, Public Services
Vacancy Status: Existing Vacancy

Casual Library Assistant

Are you interested in?

• Providing excellent customer service to all patrons as a key customer service point of contact with members of the public interested in accessing London Public Library services
• Providing assistance with technology
• Providing information services, reference and referral services, as well as readers’ advisory services
• Assisting patrons in our lending services
• Possibility of moving into Temporary, Permanent Part-Time or Permanent Full-Time positions

Do you have?

• Outstanding customer service skills
• A passion for working with the public and assisting the London community
• Proven ability to communicate effectively with customers
• Knowledge and experience using technology such as: computer software, scanners, photocopiers, research databases, hand held devices such as iPads, e-readers, smart phones, our digital collection
• Enthusiasm, creativity, are outgoing, and a continuous learner
• The ability to work independently and in a team environment
• Two years post-secondary education
• The ability to work on an on-call, as needed, temporary basis throughout our 16 locations;
• The availability to be able to work a minimum of 25 hours per week, including days, evenings and Saturdays, as requested
• The ability to lift up to 25 lbs and stand or walk for up to 50% of the shift

Compensation & Other Information:
Band 3 - $24.438 per hour.

This position works 100% on site to be able to support the needs of the London Public Library.

About:

London Public Library is a place for everyone—a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.

Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

AI:

London Public Library is not currently using Artificial Intelligence (AI) during any stage of the hiring process.

Accommodation:

London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Process:

London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion.

We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.

All applicants must be legally entitled to work in Canada. Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.