Casual House Support Worker

The Salvation Army in Canada; New Westminster; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Accommodations upon request

Job summary

The Salvation Army in Canada is seeking a House Support worker at Stevenson House in New Westminster. This role maintains a safe environment for residents and visitors, performs intake/discharge, coordinates programming, and supports clients with daily needs in a shelter setting.

Responsibilities include documentation, crisis intervention, and liaison with agencies. Training emphasizes safety, dignity, and respect for all individuals, with accommodations available upon request.

Qualifications

• Willingness to develop an understanding and support for The Salvation Army in Canada.
• Compliance with OH&S Act and safety policies.
• Able to undergo background checks and provide screening when requested.

Responsibilities

• Monitor environment and residents to ensure safety; perform status checks and searches as needed.
• Maintain and update client/resident documentation and logs.
• Provide laundry services for shelters and clients.
• Clean shelter areas and perform basic maintenance.
• Complete reports required by funders and The Salvation Army.
• Coordinate and facilitate resident programming as required.
• Handle intake and discharge procedures for clients/residents.
• Intervene in crises; provide emotional support and advocacy.

Skills

Record keeping

Physical lifting 40 lbs

Multitasking

Active listening

Education

High School Completion

Social services diploma or related diploma or degree

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Location: Stevenson House, New Westminster

Position Purpose Summary

House Support worker provides a safe and secure environment for residents and visitors

Accountabilities

The incumbent may perform all, some, or similar duties to the listed below:

Characteristic Job Duties

• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation
• Provides laundry service for the shelters and shelter clients
• Cleans shelter rooms, washrooms, kitchen, lounge and common areas and performs basic building maintenance
• Complete all reports required by the funder and The Salvation Army
• Coordinates and facilitates resident programming as required
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Distributes funds to residents in accordance with established policies guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Liaises with Police, funders, court personnel, community agencies, families, and other staff members
• Provides orientation to newly hired staff, volunteers, students
• Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Health & Safety (if Applicable)

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids and bodily waste
• Sharp objects
• Other dangerous situations

Working Conditions

The incumbent’s work environment is typically in a shelter and/or in treatment facilities.

The Incumbent Will Work Under The Following Disagreeable Conditions

• Dealing with angry people
• Abusive people
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• Exposure to drugs and alcohol

Education, Experience, & Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Education, Qualifications And Certifications

• High School Completion
• Social services Diploma or related Diploma or Degree

Experience And Knowledge

• Minimum one year Experience in frontline social service work

Skills And Capabilities

• The performance of the job requires keyboarding/Manual record keeping, and lifting/packing clients/residents property/personal effects and engaging in recreational activities.
• The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations.
• Must be able to list a minimum of 40lbs

Compensation

The target hiring range for this position is $24.32 to $24.32 with a maximum of $24.32.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.