Support Services Worker

The Salvation Army in Canada; Vancouver; On-site; CAD 35,000 - 36,000; Part time

Benefits offered by this job

Accommodation available upon request

Job summary

The Salvation Army in Canada is seeking a casual, on-call Support Services Worker to assist staff, residents and the community with professionalism and safety. The role includes handling inquiries, guiding clients within policy, and supporting security and administrative tasks in a shelter setting.

Responsibilities cover answering calls, monitoring safety systems, managing cash receipts and data entry, and contributing to program development.

Qualifications

• Completion of Grade 12 or equivalent education/experience.
• Current First Aid/CPR training and willingness for Non-Violent Crisis Intervention.
• Experience or understanding of addiction, mental health and homelessness.
• Reliable and mature; able to work with diverse populations.
• Strong interpersonal and confidentiality skills.
• Experience in shelter, security or hospitality settings is preferred.
• Cash handling and basic clerical skills with data entry.
• Willingness to undergo enhanced security screening.
• Strong written and oral communication abilities.
• Ability to maintain privacy and lift up to 30 lbs.

Responsibilities

• Answer main switchboard and direct calls in a polite, helpful manner.
• Monitor security and camera systems for staff and residents safety.
• Handle cash, issue receipts and perform basic clerical tasks.
• Conduct rounds to ensure facility safety per policy.
• Assist with emergency communications and follow fire/safety procedures.
• Prepare occurrence reports, logs and statistics as required.
• Report client issues to supervisor and maintain logs.
• Perform other related duties as required.

Skills

Interpersonal skills

Communication skills

Cash handling

Discipline and safety

Staff and client support

Problem solving

Crisis response

Confidentiality

Team collaboration

Privacy knowledge

Education

Grade 12 completed

First Aid/CPR

Non-Violent Crisis Intervention

Understanding of homelessness

Experience in shelter/security/hospitality

Cash handling experience

Background check readiness

Strong written and verbal communication

Tools

Cash management systems

Data entry

Security systems monitoring

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitality

Salary:

Per Collective Agreement

Terms :

Casual, On-call

Days & Time :

Must be available to work all various shifts including days, evenings, overnights, weekends, and statutory holidays.

Key Accountabilities

• To conduct oneself in a pleasant, professional, client and staff focused manner
• To assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures
• To assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner
• To provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner
• To participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required

As Assigned

• Answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner
• Monitor computerized security and camera systems for the safety and security of the staff and residents
• Handle cash, issue receipts and perform basic clerical functions and data-entry
• Conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy
• To perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents
• To prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure
• To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
• Perform other related duties as required

Managerial Responsibility

The Support Services Worker reports directly to the Support Services Supervisor

Working Conditions

This position requires one to work in a stressful environment, often dealing with clients and community in crisis situations brought about by diverse problems. The ability to function independently, frequently under pressure whilst managing multiple concurrent tasks including emergency situations is an on-going expectation of this position.

Education, Qualifications And Certifications

• Completion of Grade 12 or the equivalent education, training and experience
• Current First Aid/CPR training and willingness for Non-Violent Crisis Intervention training
• Proven understanding of addiction issues, mental health issues & homelessness
• A mature individual, who is willing to work alongside the Belkin House Mission
• Strong interpersonal behavioural skills with the ability to maintain confidentiality
• Previous experience in shelter, security and/or hospitality industries
• A proven ability to handle and record cash transactions
• To submit to an enhanced security screening
• Strong written and oral communication skills
• Base knowledge of Privacy issues
• Ability to maintain confidentiality
• Ability to lift 30 lbs
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $25.10 to $25.35 with a maximum of $25.60.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.